Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Jimariso]

Agree! 

I knew something was odd when 2 of 4 Chromecasts went down...

[BadFlash]

I thought it was my WiFi/internet connection that broke …. Then I factory resetted one and go in that “I need to change the date of my phone to earlier “ because I did say early on on Reddit “10$ it’s an expired SSL certificate” 😉

[すみ]

型番が古いせいかと思い込んでいたよ!

そっち側の問題だったとは💥💥

[SaskatchewanD]

Actually, I got here from doing a search in [competing search engine] after several full runs through the troubleshooting guide produced no results. It’s not exactly down a dark set of stairs behind a BEWARE OF LEOPARD sign, but this forum wasn’t obvious.

[GaiaMiranda]

Unfortunately many of us have already reset the device because that's what we would do if we were having trouble and they do have to be reset sometimes

[BrandonGagne]

I have been having to reset mine on a weekly basis. The issues with this 2nd Generation device are constant. My 1st Generation device, on the other hand, still works splendidly.

[aferland]

I just force my time on my phone back to Jan 1st 2025 and was able to setup and configure the Chromecast. It did get an update as soon as it connected, now it's connected back to my network and added in Home. I changed my time back, and can now cast.

[Lelejam]

Salve, purtroppo ho fatto il reset con interruttore. Sono certo che riuscirete a ripristinare la funzionalità del mio dispositivo. In attesa di sollecita risposta porgo distinti saluti

[Juanqw]

Si, te dicen un día después que no reinicies cuando la ayuda te lo recomienda 

[gamesyoungkrain]

Spellbounding

[BliTzer]

I found my old 1st gen chromecast & it works..it says its offline,but it still streams or mirrors devices..weird

Seems like all this started around same time US got hacked from areas of Europe. Specifically X.. i wonder if its a coincidence or Coquinkadink

[quiquemattozo65]

Ya puedo reiniciar?

[PHAGE]

Potverdorie helpcentrum zei vandaag  12 maart om mijn chromecast terug te zetten naar de fabrieksinstellingen nu wordt er gezegd niet doen ??? @@WTFGOOGLE

[StephPlym]

Tout à fait 

3 jours que je tente de faire communiquer mon chromcast avec homme et rien à faire ... pourtant home reconnaît mon chromecast et se connecte à lui mais pas de retour de chromecast 

Là il nous est indiqué de réinitialiser les paramètres usine ... ce que je fais depuis 3 jours ... et seulement là je viens de voir la notification et lire le message...

[Savaris]

I already reset factory. 

What do i do now?

[Åsaåsa]

Me too…

[Manthri]

I tried 10 times

Doesn't work still says Google home app can't communicate to Chromecast

[Cecilia3]

I have reset it how mean time😡

[agcangrosela567]

Pls help to improve my phone device thank you

[agcangrosela567]

Thank you to your support 

[Ele77]

Infatti io l’ho resettato. Ho scoperto solo dopo che non potevo farlo

[Mas1355]

 Salam

[RockyV]

Exactly what I did aswell still not fixed and still won't communicate with my devices

[Mary64]

Yes, that is right, I did it, too 😳

[JJ-27]

merci ! nous sommes impatients 
Pour ceux qui comme moi avaient tout tenté y compris une réinitialisation usine en rendant du coup leur chromecast indétectable, il suffit de procéder comme suit : 

- à partir de l'appareil recevant la musique (iPhone, androïd, tablette..) : aller dans « Paramètres » -> « Date et heure » -> désactiver le réglage automatique -> choisir n'importe quel jour antérieur au 9 mars (date butoir péremption SSL responsable du problème)

- puis lancez Google home et installez le chromecast. Il sera de nouveau détecté. (Ça a marché pour moi)

Mais attention, il sera juste de nouveau prêt à recevoir le correctif lorsque Google aura fini.. 

Merci à GoogleNest 

[Emusk]

Have you tried turning it off and on?

[AndresLV]

hahahah thanks to The IT Guys

[JJ-27]

@Emusk, oui et comme tout le monde j'ai tout essayé avant de procéder comme je l'ai expliqué. Mon Chromecast est donc à nouveau détecté (il ne l'était plus après la réinitialisation d'usine) et prêt à recevoir le patch lorsqu'il sera lancé par Google.

[Yokozuna]

Tu sais pas par hasard si cela va être fait rapidement  « Le fameux patch » ? 

[JJ-27]

@Yokozuna Non, mais j’ai confiance

[BasilBox]

never trust someone with the username “Emusk”

[Mary64]

🤣🤣🤣

[Anonymous]

Gracias por esa idea. He hecho lo mismo y, aunque no puedo enviar contenido aún al Chromecast, al menos vuelve a estar conectado a la wifi.

[Sudaca2025_1]

Acá igual, están los dos que tengo conectados al WiFi pero no puedo enviar contenido cuando les quede bien pueden mandar un fix de verdad si no les molesta

[Amedee]

Bonjour, il est vrai que l’on se sent un peu seuls devant ce problème !

[quiquemattozo65]

Que alguien me diga q hago no puedo conectar el chromecast

[Chartz]

Bonjour,

Oui on voit à nouveau le Chromecast Audio si on revient au 8/03 mais il disparaît à nouveau lorsque la date est celle d’aujourd’hui. Donc ça ne marche pas.

Hi,

I can see the Chromecast in Google Home when I change the date to, say, March 8th but it disappears again when I set back to today’s date. So the ‘fix’ isn’t one.

[Aandressa007]

Estaremos aguardando instruções.

[trbeason]

How will I know when a fix has been msgs for those of us who did a factory reset?

[Shortyken]

You just need to set your device that connects to your chromecast back in time.

I have put my Phone back to a date before the problem and in google home I added the chromecast again.

So now it's there again, can't stream but ready to reeive the update from google.