Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[b2thed2theg]

But your first communication said to factory reset the device. Now you're saying to not factory reset it? Thanks 👍 When is the fix coming!?

[Antonyalexk]

It was arround 5 days now. Expecting faster resolution... search your issue in google and fix it.

[Anonymous]

Hola, tarde ya lo reinicie lo cual sigue sin funcionar. 🤦🏻‍♀️

[laurapbo]

Puedes volver a configurar cambiando la fecha del celular con el cual configuras y transmites contenidos al chromecast: cambia la fecha en tu celular al 7 de marzo, luego vuelves a realizar los pasos que normalmente harías para configurarlo, luego déjalo así nomas, hasta que los inoperantes responsables de todo este problema nos envíen nuevas instrucciones,  por lo pronto habrás logrado configurar tu chromcast y verás los lindos paisajes de G. home. 

Aun así luego de hacer esto, chequea en la app de G. home la última actualización, sabrá Dios que nuevo parche habrán inventado tratando de arreglar el cagadon que hicieron.

[Anonymous]

Quiero soluciones 

[SunilManak]

How long it might take to address this issue

[johnnyzero2]

https://www.reddit.com/r/Chromecast/comments/1j8wtxa/heres_why_a_fix_is_taking_so_long/

[behernandez01]

Any idea when the issue will be resolved?

[Cesaralfa]

cuanto más tengo que esperar 

[Oz17]

Hasta cuando??????? 

[Marianoarribill]

Please solve this because there are lots of people who did the factory reset without knowing it was a best thing to do given a bad communication.

[GoodDogGamer]

First thing I did was factory reset it, based on your darn recommendations

[Aldi80s]

Everyone did... 😂😂😂

[chungwc]

This is an issue not only for 2nd gen Chromecast. I'm getting the device cannot be verified error on my 3rd gen Chromecast as well when I try to cast from YouTube my phone. Can we please make sure the resolution will work for 3rd gen as well please?

[Cesaralfa]

Yo lo reinicie de fabrica que puedo hacer

[terrey]

Please email me or put up a post here to keep me updated.

How do I know if my device is Gen 2 ? Nothing written on it or the box

[johnnyzero2]

 

If it stopped working on March 9th, then it's a Gen2. 😉

[madakattirahul]

I bought Chromecast due to Googles product. But issue solving is so slow ...its really frustrating. I need to think twice before buying products from Google now onwards 

[jtw51390]

please let me know when you fix the problem  I did factory rest

[EsithGC]

Tienen idea de cuando arreglarán el issue que nos ha desconectado a lo bárbaro???

[Eliiescamillago]

Aun no tienen solución?

[Asuman]

Quick way around… follow these steps.

-change the date in your phone to March 7th, 2025. 

- go to the app and connect your chromecast .

- then go back and change the date to the correct time. 
- all done… enjoy 

[Syrone]

Asuman thank you.

Everybody this works.

Google shame on you.

[leebaez77]

I did a factory reset what do I do now? I just saw this msg.😩

[Asuman]

Even if you did a factory reset it will work.

follow the steps above^^^^^^^

[Anonymous]

it doesn't 

[Newuser1121-]

Can you please just do an update to the home app setting an internal clock update which prioritizes in the coding over the device clock so that the "daylight savings" issue is fixed? 😕 I don't understand why it's gone for days not getting fixed from one the largest companies in the world 

[johnnyzero2]

It has nothing to do with "daylight savings". It's a problem with an expired security certificate.

https://www.reddit.com/r/Chromecast/comments/1j8wtxa/heres_why_a_fix_is_taking_so_long/

[tonywaters]

Hi. When is the issue going to be resolved. I have factory reset it already 

[tomochia]

リセットしてしまいました。

再セットアップはできないのでしょうか？

[DuBicus]

Uh, factory reset is a natural troubleshooting step before I go to the forums looking for answers...

Hopefully the fix will work anyways when its pushed out.

[amandeepsinghnz]

How many hours/days we have to wait. Some people will go buy newer ones, Lots of $$ google would make during the wait.

[EljayNZ]

Pity this didn't come out sooner before most of us had reset our devices!

[neurotony]

A 40 to 60% discount on the Google Stream would definitely get me moving forward. thanks for the break from streaming. It's a great time to have a sale. asking for a million friends... 🥰

[Flis]

Yes- I have factory reset device 

[Datzm9]

Is there an ETA on an update on this so called fix? The amount of people that use a Google stand alone product to be able to achieve their device usage and needs is being affected world wide. This is beyond a joke that a corporation of your size forgot to update a licence certificate patch and that this has not been resolved begs me to ask are you out of your depth on this one. That is alarming and very concerning.

Provide an update ASAP as this is concerning many users at the moment and your effecting our enjoyment time the longer the service/s are down. 

Take this as my formal complaint today being Thursday the 13th of March 2025 at 15:37est ( Melbourne, Australia)

I will be making contact with the ACCC here in Australia regarding the issue at hand. 

[johnnyzero2]

It's a 10-year-old sub-$30 TV dongle.

But, you do you.

[Simonoid]

Not great, I was planning on upgrading some of my devices. But now I am considering other products due to how this is being handled.

[ZinaidaS]

How much longer to wait 

[Debra633]

I resetted and it still tells me it can't connect. So frustrating 😫