Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Ian23]

Yo tengo 2 y ninguno funciona no agarra el wifi 

[Liviniitup2]

I already factory reset the device before I knew it was an issue 

[Ian23]

Osea que esto le pasó a todos?

[Sinnombre]

Nos van a indemnizar?

[tommyemoss1980]

Think company morons.. can you imagine the amount of people rest the chromecast. Get a brain google..3 day now, pull finger out

[RORHT]

Reinicie el dispositivo Chromecast a "restablecimiento de datos de fábrica".

Eliminar el dispositivo Chromecast de la aplicación Home 

Desinstalar la aplicación Home 

Instala la aplicación Home

Poner la fecha de manera manual en el teléfono (fecha anterior al 8 de marzo ) y una vez hecho todo lo anterior proceder a configurar en la aplicación Home el dispositivo y permitirá su configuración, después de configurado poner la fecha y hora automática en el teléfono y listo.

[Ian23]

También lo hice pero no sé puede transmitir 

[Bludel1283]

I can't conect 

[Emusk]

4 in a row wins

[Alex666]

What happens if I factory reset the device?

[Emusk]

You could open a portal to hell!!!

[Sonchai]

 Hi GogleNestTeam,

my IT guy just factory reset of Gen 2, please give me a solution to get it back.

Thanks.

[Marmic71]

Mi spiace ho fatto tanti tentativi, ho ripristinato il dispositivo. Spero di poterlo recuperare. Grazie 

[Kasiayildiz2558]

Four days its not working. I tried to reset. And now I cant even re-setup. Fix this asap! 

[Jackie_chen]

Already reset to factory.

need  you to fix this problem ASAP.

[hacknerdianne]

I hope there’s some type of paylback for all of us. 

[Febi]

Hi.. I factory reset my chromecast since that is the 1st thing I have done whenever something went wrong. So, please let me know if the fix you will implement would be applicable to such devices too. Also, when can we expect the fix to be implemented. Thanks.

[Bartzok]

Too late to say don't do a factory reset when it's one of the suggestions included in reconnection instructions after trying other steps first! Aaaaaarrrgggghhhh. 

[ashutosh_raghu]

You have not specified the issue in detail but I am experiencing an issue with both 1st and 2nd generation Chromecast devices.

The issue is simple, I am able to cast (YouTube and other apps) to these devices but they are not showing the personalized pictures in ambient mode. The 2nd generation Chromecast was set to show pictures from my Google Photos but it is showing some random pictures from Internet. The 1st generation Chromecast was set to show paintings and artworks which is working fine but I when I try to change anything with my Google Home app, both devices are being shown as "Offline".

[Epona1]

I pay for my streaming services and this is not ok. Why no solution yet? Off course I reset my chromecast! It said to do so on your advice-paige last sunday when the chromecast died!

[Åsaåsa]

Most of is already tried to reset ….

[kaurfeelgreat13]

Am already done device factory reset but after that don't connect 

[Caro1]

Hi, is there an update on the fix? I need instructions on what to do after a factory reset sent to me please.

[Tt6]

Any update?

[Glam_Soul]

I want my Chromecast back! ASAP

Google, you have the worst customer service. You should fire your engineers who couldn't solve the problem.

[Chrisbear]

I went to play Spotify on my stereo AND THAT DOESNT WORK EITHER  Argggh

[RF3]

I am waiting for a Xiaomi stick which will make my old TV a bit „smarter” so goodbye Chromecast 👏

[ashutoshjoshig]

https://x.com/ash_joshi/status/1900078057941250555

[Lucifer_Libeau]

4 days and still no solution?

[Chrisbear]

Good thing this is not a Life or Death situation......

[Pagiouras]

I am very disappointed on how Google handled the whole issue and for their significant delay. 4 days after and only apologizing messages. 

[Jeronimo1]

Llevo cuatro días así que no funciona el dispositivo los restablecí a ajustes de fábrica puedo tener ahora algún problema? 

[PavanKumarN]

We got wifi changed and after doing factory reset we found this information not to reset. Now we are not able to connect Chromecast agai 

[Prassi]

Unfortunately due to issue at Chromecast I did reset.. now I am unable to connect. Kindly help us fixing the issue asap . It is impacting my kids.. thanks 

[Jayvas2]

When will I have my device fixed because I need it to work I have great connection 

[Diego26]

Nice to know that is and already known issue, but reading not to restart the system here is too late as Google recommends to do it as first thing in its troubleshooting guidelines.

[KCV]

Præcis

[letmeknowanand]

When will the update come what is the ETA - I already made a factory reset

[mikekaast]

To all of you, who have already reset the device to factory default. do this to get back to start: your device will be ok. Just find an old ipad, or an old android phone, set the date on your device to Mar 8, and setup your chromecast as normal from the google home app, and your all set. BUT you still cant cast anything, you will get the message:  Unauthorized device : until google fix this problem.

[Oscar8]

I've found a workaround for this issue, check it out 

https://vt.tiktok.com/ZSMGy5A3K/