Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Sarah4000]

Hello. 

This is seriously F***** up! For some of us this is our only way to watch TV and if you are early retired with a body in pain, this is also the only thing to pass time 😡😭

Writing that we shouldn't factory reset is almost hilarious cause honestly probably most of your users did that within the first hour on the day this breakdown happened, either on their own, searching Google for or calling any kind of support.

So I serious hope you have that in mind, logically thinking maybe 5% didn't do it!

[Cid1]

Quando teremos a solução para o problema? gostaria de poder usar meu chromecast ao invés de torná-lo um peso de papel.

[Neropop]

What happens if you have already reset your device. as its is listed in the troubleshooting guide.

before finding out that there was a greater problem with the Chromecast devices.

I hope they find a solution for the issue soon as it would be a shame to lose such a device as the Chromecast.

I often travel with this device when we are on long drives or on the ocean.
in helps to be able to settle my neurodivergent children. By allowing them access to their favourite tv shows no matter where I am in the world. Or what time of day or night it is.

This device has been a amazing tool for me and my children.

[DanielSibisan]

First let's hope they will solve the certificate problem. Then there will be a way to bring our Chromecasts back on.

[DanielSibisan]

Any news?

[mgcosta]

Hi, I'm Marcelo Costa, from Argentina.
My Chromecast suddenly stopped working about two weeks ago. Not knowing regarding your recommendation to "not reset to factory settings", we pressed the little button and restarted the device to factory settings.
Now my Chromecast won't sync with the Google Home app on my phone.
The app recognizes the Chromecast, indicating its number "chromecast8204," and then the code E5X8 automatically appears on my TV screen, requiring me to validate this code in the app on my phone. However, the app never allows me to validate this code. Additionally, the app displays a message indicating there is a problem and recommending contacting Google support.

How can I solve the problem?

[Conxi]

Es un problema de google, lo estan tratando de solucionar

[Cdso333]

Nosotros nos pasó lo mismo. Hace cinco días.

[Elias_91]

Podés volver a sincronizarlo si cambias la fecha de tu celular manualmente a antes del 9 de marzo (día en que comenzaron los problemas).

De todos modos no está funcionando el envío de multimedia, pero supuestamente están trabajando para solucionarlo. Espero mi respuesta sea de ayuda!

[Anonymous]

WHEN????????

[Loren4]

I reset my device to factory. What should I do now? 

[Cdso333]

I think it's just a matter of waiting, part 2 of the solution that's pending.

[placeinline]

 The days are ticking by and still no fix. Millions of devices dead in the water, millions of PAYING customers without a functioning product.

Incompetence reigns...

😡

[DCsuited]

When trying to fix it in the first place, part of Google instruction (and final step) was to attempt Factory Reset so we did to no avail. We will not retry. 

[Gabriela117]

No ví la notificación de no reiniciar el aparto, y no puedo configurarlo , ayuda

[Cdso333]

Están trabajando en esta parte de la solución porque muchos otros hicieron lo mismo.

[cris123]

Eu já restaurei a configuração. Peço que me ajudem por favor.

[Cdso333]

Eles estão trabalhando nessa parte da solução, assim como muitos outros fizeram o mesmo.

[judyperuzzi]

not working

[SSVBLR]

Fix it asap!

[JeromeXvX]

How can I be informed when the issue is fixed ? Do I have to check this page out  regularly ?

[amaliaortegalp]

Quiero mi Chromecast funcionando otra vez!!! Cuándo lanzan la actualización?? a mi dispositivo no llegó

[DanielSibisan]

I'm a fan of Google. I have YTM and Youtube Premium, Google One, Gemini subscription (the last is still a tryout) Just a thought. I have 4 Chromecasts Audio and three Chromcast for TV. All these in two locations. The Audio Chromecasts I bought on classiffied for about 100 USD each. This way I can use my old Stereo HI FI equipments, and trust me they are WAY above all those active speakers that you can buy now. I have grouped my Stereo systems to streame the same Youtube Music I have a Premium Subscription. Just last week I bought two other Audio Chromecasts also on classiffied. Approx. 70 USD each. Chromecast Audio is a High Resolution piece of equipment. It has audio jack and optical output. Youtube Music sound quality is similar to Tidal and probably better, anyway it sounded better to me and other friend (that work with sound in cinema) when made a hearing test YTM vs Tidal High Resolution. For now, all this is gone. It is not bad enough that Google do not make Audio Chromecast anymore, now we cannot use them anyway. I only hope Google cares about their Customers. We that use Chromecasts are not corporate, but Google is big because of us, the small customers. Please do not let us down!

[Santosh9sg]

Is there any update yet?

[TheDoc70]

Any News??

[1994mist]

It’s a bit late …. I have spent hours trying to reset device without success. Now you tell me I shouldn’t have attempted to reset.    When will it work again?

[Mendieta]

I have factory reset the device. Through which channel will you announce when the problem have been solved? 

[Gonza]

Me resolvieron el problema?

[jornivarremmen]

Please take youre time and send a mail and inform google customers on this silly chromecast malfunction ...

[bdykstra0]

What date are you hoping to have it fixed for the users that did the suggested factory reset?

[hassanhony1]

How long do we wait

[Evelyn72]

Porque medio nos van a informar la solución al problema? Va a haber algún tipo de resarcimiento por los días que nompodemos utilizar los dispositivos ? 

[GovardhanK]

First you broke my Pixel 4A and now my Chromecast Audio. Should I even consider buying a Google product in future? I had planned to upgrade my Pixel 7 to Pixel 9 and with this kind of issues I better buy Non-Pixel Android devices! 

[Santos73]

Cuando se podrá solucionar la conexión con mi Chrome cast?

[christineaude]

5 jours toujours rien très déçue d'une grande entreprise comme Google ma confiance dans votre entreprise n'est plus là 

[Abbycwhsiao]

What if I already reset my chromecast because that’s how I normally troubleshoot ??

[Theresa1012]

This controls my heat!!! It’s 62* in my house 

[hangyo]

繋がらないからリセットした、このあとどうすればいい、早く解決してください。

[analiasalmero]

llegaron tarde con el aviso. Ya lo resetie . Como se hace para recuperarlo.

Necesitamos una respuesta inmediata

[Vilma1Corti]

Buonasera..quanto tempo ci vuole x risolvere il problema?non posso vedere nulla così...attendo risposta...mi dice sempre che sono offline...grazie