Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Svent]

I moved to new flat and it’s impossible to install my camera

[Svent]

Do I need to reset everything and start all over ?

[Ntgick]

No don't reset... Just wait 

[Bluejoe555]

“We will keep you updated” - silence since Tuesday 🙄 Might as well cancel my Netflix, Disney, Paramount etc as there doesn’t seem any urgency to sort this out. Probably hoping to get lots of sales of new devices if they drag their feet. Not on my watch!

[asmateus]

Aguardo ...mas já sem paciência...

time

duration

frame

framerate

[Creeve]

I have already reset, the issue has been present for days.

[Karolcia]

 I just turned the chromecast into a factory setting and it still doesn't work how long will it take? 

[Joankoh]

I have factory reset the device as i thought it was my internet connection issue. Can you provide me the instruction to set up in my Google Home app again? Cos it says that “couldnt connect to the device”

[Jootje69]

En nu ? Afwachten ? Ik heb beide chromecastst dus wel geresett op aanraden vd gebruiksaanwijzing.

[Lyqt]

This is a very big disappointment for a long time google user such as myself, please fix this issue as soon as possible.

I will reconsider using any google product in the future if there is no solution to this problem.

[AneS]

What if it already got factory reset before we actually knew what the problem was?

[Daniela0]

Change date on your phone to a date before 9th of march. It will let the device reconnect to the network. When connected to the internet it will not work due to understanding that the date is past the certificate. But is now connected to the internet = will get the push update from Google. (I don’t understand why Google isn’t writing this but.. yeah)

[Samave1977]

Cuando darán una solución a los usuarios que resetearon de fabrica??

[Skrettingen]

When can we assume a fix on this? It is several days ago

[Jadicro]

Se restableció el equipo a la configuración de fábrica atendiendo a sus propias indicaciones que originalmente aparecían en su procedimiento para la solución de problemas.

[paul74]

So how do I make it work again? 

[MaxKluger]

Is it possible to get a notification if there are news regarding this problem?

[Lecemotta]

you can subscribe to this article, but be aware you will flood your mailbox. I have disabled it

[Zuzi]

Estimated time? 

[Netbug]

Still waiting on those instructions for how to fix for those of us who factory reset?

[Cemil]

@@#₼&_-()=%?!

[Daniela0]

Change date on your phone to a date before 9th of march. It will let the device reconnect to the network. When connected to the internet it will not work due to understanding that the date is past the certificate. But is now connected to the internet = will get the push update from Google. (I don’t understand why Google isn’t writing this but.. yeah)

[SF57]

Fixar de problemet så är misstaget förlåtligt.

Om inte så låt oss inte belöna google genom att köpa nytt från dem igen. Då bör alla 20 miljoner + köpa från konkurrenter i fortsättningen för då kan man uppenbarligen inte lita på att google tar ansvar för produkter de säljer. Evig köp-bojkott är det som svider mest för oseriösa företag 

[RuiDeSousa]

Desde segunda-feira que não consigo ligar o Chromecast pois ele até aparece mas depois não dá para ligar...

Estou a ficar desesperado com tal situação!

Preciso de ajuda o mais rápido possível!

[Anonymous]

Any update on this?

[Utk2321986]

Why it was not informed prior via google home notification when device stopped working and we are troubleshooting we are getting to know that there is device issue, very disappointing approach!

[Cemil]

Bilmədim belə olar

[Naner]

Y aló he reiniciado de fabrica lo siento.

[Naner]

Cuánto tardarå en arreglar el problema?

[Mica1]

Por favor necesito solucionen el problema lo antes posible! Gracias.

[Vims43]

Jag har råkat återställt min chromecast-när får jag instruktionerna så jag kan säkerhets kopiera min chromecast

[Daniela0]

Ändra datum på telefonen till ett datum innan 9 mars. Det låter enheten koppla till nätverket, väl kopplat till internet så förstår den att certifieringen är utgånget och problemet finns kvar, men den kommer vara kopplad till internet = när Google väl skickar ut uppdateringen med nya certifikatet så sker det på din enhet också. 

[Naner]

Se ve que es un problema generalizado y no solo mío ....me d amas tranquilidad,pero mucho más coraje.......

[anglynncollins]

So its now Thursday ? How long is this going to take. Also has anyone had any success in reaching a live person for support? 

[An0nymous]

I restarted my chromecast and I can no longer use it due to a Google error? mmm

This was a great idea, just for people to buy a new one, but NO. NO MORE CHROMECAST.

[Emusk]

It's easy to hack have a look on Reddit 

[Jpmeys]

Too late we already set it back to factory settings 

[Daniela0]

Change date on your phone to a date before 9th of march. It will let the device reconnect to the network. When connected to the internet it will not work due to understanding that the date is past the certificate. But is now connected to the internet = will get the push update from Google. 

[Anonymous]

Continue without working, any prompt solution?