Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Cedric23]

Bonjour ca ne fonctionne toujours pas ( j’avais réinitialiser le produit avant de voir votre message…que dois-je faire ? 
le 17 mars 2025! 

[Bazalgette74]

hi, you need to temporarily set your phone date to before march 8 2025 and then re-install the device. 

you can then change your phone date back, but that will be enough for it to connect and download the bug fixes. i did this yesterday and it went fairly smooth. 

[Mustafasaeed]

still cant conntect after factory reset. please help

[NandoC]

I would like to point out that I was not aware that Google engineers were working on the solution and the recommendation not to reset the device to factory settings. In fact, after several attempts to restore the Chromecast device, I also tried the device reset option. By doing so, the device's network settings were completely reset. The device was no longer connected to the Internet and therefore unreachable for any updates. This is because obviously I learned late that my problem was not just my problem but that it affected thousands of users. In short, on 20250316 I decided to make the following attempt: I had read that to re-establish the connection with the device, you could restore the smartphone to a date prior to 20250308. For the sake of safety, I used an old smartphone, which I restored to the date of 20250307. From Google Home I recreated the environment to host the device. I then performed the search for the device that Google Home found. I was then able to complete the configuration of the chromecast by adding the device to the home network. Once the configuration was complete, the chromecast downloaded updates from the Internet. The device returned to working normally
I hope this feedback of mine can be useful
Regards

[Mtuhul]

Google team, we are a waiting for an update, 😕

[Elivania]

Só resta saber quando, q falta de respeito 

[Guilherme4]

Eu restaurei meu crome como eu faço agora.

[MS14]

Any news for those who followed the troubleshooting and factory reset before the guide not to came out? 

[CSC25]

So? Is there going to be a solution to the ones that were reset?

[LeslieC1]

Vous dites de ne pas restaurer les paramètres d’usine sauf que dans le centre d’aide vous demandez de le faire 🤦🏽‍♀️

du coup ben je suis bloquée

[Littledoll0]

By when will this be resolved 

[michel63]

Toujours en attente d'une mise à jour. Merci 

[pitbull1987wg]

Do we have an estimated time of completion for the completed fix, I'm one of those people that jumped the gun and factory reset my chromecast

[huikku]

My Chromecast Audio is back online!

[Gloria4]

Cuanto tiempo tarda el inconveniente?

Gracias

[Medevac14]

It has been over a week and the issue remains unresolved on my device which was factory reset during my troubleshooting efforts. If Google can't resolve this issue then Chromecast users should be offered a replacement at no cost or an upgrade to a functioning newer device with a substantial discount to replace the bricked devices.

[Robernaut]

Ya va más de una semana urge que reparen el problema

[jojoteran]

agradecería me informen cuándo y como se resuelve. Lamentablemente he reiniciado a modo fábrica mi equipo

[Jolie0809]

Still waiting 

[ebypmanuel]

Is there any update for the people who have done factory reset during the issue? When do you expect the issue to be sorted out? Give us an expected date.

[ezolotin]

The instructions have already been published in the comments, pin them at the top - you need to manually set the date on the phone to March 1, 2025. And install the device through Google Home. Everything works. It helps even if a factory reset was made.

[syedsamiullah]

Hi Team,

Still am not able to reconfigure after reboot chromecast. May I know when this issue will resolve. Kindly resolve at the earliest as it has not working for me more than a week.

Thanks 

[Emiii]

It’s been a week and no updates on status.. Whats going on?!

[CtrlAltDel]

Hi, how long before there is a fix for those of us who followed the usual fix process - which included instructions to reset on your help page even after this issue arose

[jsonday]

Still waiting... how's the exercise in planned obsolescence going?

[Gasp67]

Purtroppo ho gia resettato alle impostazione di fabbrica

[NandoC]

Ciao. Prova a leggere questo mio post dove parlo di quella che è stata la mia esperienza.  Spero che possa esserti di aiuto.

Premetto che non ero a conoscenza del fatto che i tecnici di google stessero lavorando alla soluzione del problema e della loro  raccomandazione di non eseguire il reset del dispositivo alle impostazioni di fabbrica.
 Infatti dopo vari tentativi di ripristino del dispositivo Chromecast, ho provato anche l'opzione di reset del dispositivo. Così facendo le impostazioni di rete del dispositivo sono state completamente azzerate. Il dispositivo non risultava essere più connesso a Internet e quindi irraggiungibile per eventuali aggiornamenti. Questo perché ovviamente io ho saputo tardivamente che il mio problema non era solo un mio problema ma che interessava migliaia di utenti. In breve in data 20250316  ho deciso di fare il seguente tentativo: avevo letto che per ristabilire la connessione con il dispositivo si poteva riportare lo smartphone ad una data precedente il giorno 20250308. Per puro scrupolo ho usato uno smartphone vecchio, che ho riportato alla data del 20250307. Da Google Home ho ricreato l'ambiente per ospitare il dispositivo  Ho poi eseguito la ricerca del dispositivo che Google Home ha trovato. Sono poi riuscito a completare la configurazione del chromecast aggiungendo il dispositivo alla rete domestica . Una volta completata la configurazione il chromecast ha scaricato degli aggiornamenti da Internet. Il dispotivo  è tornato a funzionare normalmente
Spero che questo mio feedback possa essere di utilità 
Saluti.

[maxsteffens]

Funcionou perfeitamente

[Gueritary]

Have you any solution? Inútil now ( march 17th ) I can’ t find any other post from you guys. 

[Hugooliver]

Eu redefini as configurações e ainda não consigo utilizar o meu Chrome Cast.

[Gruntilla]

Any news?!

[Dennoh]

When is it going to be fixed??

Many people are being unconvinced

[Sittrup]

We still can connect our chromecast to the tv.. How is the proces going?

[TheresaCarsson]

Any new updates? 

We have a gen 1 and my daughter is very sad that she cannot watch her Netflix series on her bedroom screen now 😕

We cannot afford new devices currently...

[Tr13]

Any time frame on when the factory reset will be resolved please 

[Mariafernanda-1]

Aproximada mente cuanto van a durar arreglando el problema 

[Gijsbitter]

Can you please let me know when this is fixed? Still not able to use my chromecast audio

[rachH]

Can you pleasegive us more updates. It has been a week and we haven't heard anything since Thursday! What is going on, when can we expect things to be fixed?

[Chrissekrim]

How many days is a few days? My chromecast audio still doesnt work.

[PS10]

Still bricked