Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Sahernandes]

Quando vai ser resolvido o problema da atualização?

estou a dias aguardando e não consigo usar o crome cast!!!!

[Mad-as-usual]

Of course, the third thing I tried was a factory reset...

[Tonycortes]

Tengo dos, uno reestablecido porque no sabía y el otro a la espera de la solución, lo compre hace dos meses en una casa de marca nacional, quedó a la espera de una simulación o devolución del dinero por estafa.

[SylinTucson25]

So what happens now that I have pushed the reset button several days ago?

[johnnyzero2]

-> This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[NelsonVPereira]

I already made a factory reset, as anouced in you help page, when user have connectivity problems.

So my question is, what to do next to fix the problem?

Best regards from Portugal and fingers crossed for all the technical team to solve the problem 

Nelson Pereira

[johnnyzero2]

**Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Gogui]

Arreglen este problema urgente por favor, afectaron a miles de gente 

[Zod]

I’ve factory reset it, please give me instructions to set it back up. Thanks

[johnnyzero2]

Here you go:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Hummerdereks]

Still waiting on the fix for some in my house and one that I factory reset and can no longer connect to.  

[Lukass1]

Idem! Da più di un mese che non riesco a configurare Chromecast 

[johnnyzero2]

-> Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[johnnyzero2]

***This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Misarchivos1965]

Ya lo reinicie a configuracion de fabrica, y la app Google home, me dice que hay un error. Que busque en ayuda Google

[johnnyzero2]

**Do this:**

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Gigimdp]

Es imposible creer que nadie lo haya reservado, por mi parte me deben 2 chromecast que pague en cuotas  🇦🇷

[Nomadsjangle]

Come on. Most users like me reset their devices because Google was not forthcoming with answers intro days late. Get the fix for reset devices soon please. This is taking way to long. 

[Cemil]

Ömür qisadir

[johnnyzero2]

Fix for factory reset:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Aym2611]

why didn't you guys notify us as soon as the error was identified? I have been trying to reset and not understanding why chromecast is not working. Nearly threw it out to purchase something new.

[Cemil]

Bir baxırsan varsan birdəki yoxsan

[rafabsouza]

Vi tarde demais a mensagem e restaurei o padrão de fábrica. E agora? Virou peso de papel?

[Cemil]

 

[Cemil]

• (@#₼&)=%?!/

[starkravinmad]

Fix it

[Ohdearwhatnow]

How much are Apple, firestick et al loving this now?

Get your house in order Google, don't trash it all cause you can't be bothered!

[Cemil]

• Selamat 

[Florenciachavez]

Lo hemos reiniciado 2 veces porque no sabíamos de este problema 

[johnnyzero2]

See here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Fimaciel]

Still not working

[Angrychromecas]

Please provide us with an update on when our bricks will be usable again. 

I suggest the majority of the millions of users will have attempted to reset their device to factory settings, since that is what all of your troubleshooting support suggests we do. 

Please ensure you issue a fix at the same time for users who have and have not reset their device. 

[johnnyzero2]

**Factory reset fix**:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Chromcaste]

No me deja configurar da error 

[johnnyzero2]

->This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Alex_Lima]

It did work like a charm.
thank you Johnnzero2.

[Anerad]

No sé puede conectar 

[cunhaavicctor]

eu formatei agora quero ver pra voltar a funcionar.. só deus na causa!!!

[David05]

Como hago yo lo restableci a la configuración de fabrica 

[Soucy89]

How long do I have to keep my Chromecast turned on for this update?

Is there a way to know it's updating?