Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Emapecar]

I did factory reset mine, as I only saw the message now. What can I do?

[johnnyzero2]

**This...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Chrisbear]

Change the date on you phone to before 10 March 2025. This will allow you to complete the setup process somewhat. 

Then you just have to be "patient" like the rest of us and wait for Google to push out a fix...

I NOW GET THIS MESSAGE WHEN i TRY TO CAST ...

Untrusted device

Bedroom TV couldn't be verified. This could be caused by outdated device firmware.

[Stew2]

Cheers so not just me that’s all I wanted to know. 👍

[Jabier]

If I did the factory reset on my chromecast, what shpuld I do now??

[johnnyzero2]

*This...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[paparojas]

Para cuando se prevé la corrección del problema. Sale la siguiente leyenda “ se fabricó este dispositivo Chromecast para usarse en otro país y es posible que no sea compatible con tu red Wi-fi”

está trabajando bien el domingo dejo dejó de funcionar 

[AntB]

What happened Google?! Did that idiot Trump fire the majority of you? Any company originating in brain dead US of A, who choose a moron as a leader is headed for disaster! 

[Francy1]

Google è out!!!! An he google home non si carica da App Store! Che disastro!!!!!!!!

[Annabeatriz]

Olá! Já fiz a restaurante do meu aparelho, pois enfrentei alguns problemas anteriores e foi resolvido durante a restauração. Porém, como nesse caso o problema é com vocês, a restauração não resolveu. Tem alguma previsão? Pois estou a mais de uma semana sem assistir a TV....

[johnnyzero2]

***If you've already performed a factory reset, just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[ujjwaltrivedi]

I reset it today. Looks like i am doomed. I don't think this it can be resolved now. 

[johnnyzero2]

You're not doomed. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[dede74]

Hello,

What would be the version number of the fix to be deployed?

Thanks.

[Francy1]

Perché anche l’app Google Home non si carica? 

[ChunLeung]

我已將設備恢復原廠設置。。怎麼辦??

[VanessaP]

Hello, I would like to know how to fix this issue, your advice of not to factory reset the divice came almost 24 hs after the error and i did it. So, waiting for a solution and instructions. Thanks 

[Tulipan432_cora]

El personal del trabajo que tenemos Chromecast ... y  audio procedimos a resetear  a modo fábrica, quería saber si alguien logró la transmisión a sus dispositivos para que nos orientara. Tristemente al igual que Usted continuamos en espera de una solución.

[Anghymax25]

Envíen notificación cuando esté resuelto el problema ,porque no avisaron que iba a ver un problema con el equipo así no lo reiniciabamos  50mil veces es una locura esto,solucionenlo pronto porfavor 

[anilmarath]

My Google Chromecast is not working since 6 days, NO TV or ANY PROGRAMMES ....please HELP.. 92639950 is my Customer Support Code

[anilmarath]

I have already conducted factory reset to my Chromecast 

[johnnyzero2]

***Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Cicciocarloni]

Ho fatto il ripristino , perche nonostante il chromecast era connesso alla rete, nell'app home non veniva visto, ne ho un altro identico che invece funziona.

Fatemi sapere come risolvere , grazie

[Francy1]

Saperlo!!!!!! 

[johnnyzero2]

Here's how:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Roberto1958]

Quando sarà rilasciato il nuovo certificato ? 

Grazie

[johnnyzero2]

Read the status update pinned at the top of this page.

[RuloSgo1]

Señores, por favor, respondan con una fecha estimada de resolucion para los que restablecimos de fabrica, son millones de equipos inutilzados. Muchas Gracias.

[johnnyzero2]

**Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[swedenho]

Please let me know how to do it.

[johnnyzero2]

Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Lua]

The problem happened before the explanation of the failure. I have already restarted my device and it is impossible to complete the configuration through the app. How many days will we have to wait?

[johnnyzero2]

You don't have to wait. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Llum1]

Desde donde enviaréis esa información? Llegará un email? Tenemos que adivinar? Porque, al menos a mí, no me llegó ningún aviso e hice lo que siempre decis que haga que es restablecer de fábrica.

[johnnyzero2]

Just do this, no waiting required:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Quelin]

Olá bom dia, restaurei meu aparelho e não estou conseguindo acessar novamente para configurar, segue até etapa de localizar mas quando abre o código não segue o processo. Como faço ?? Deve trocar de aparelho este não vai mais voltar a funcionar ???

[johnnyzero2]

Easy fix here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Leozinho92]

Só alterar a data do celular para 8 de março de 2025 e tentar novamente que dessa vez dá certo , por em só conseguir configurar ainda não estou conseguindo abrir qualquer app YouTube , net flix e etc , falta só a atualização deles . Cuidem 

[RadicalBox]

Hope your fix will support devices that has been reset as that has been the standard way to fix things before and I guess no one really reads this message until they see that a reset does not fix it. Really poorly managed.

[johnnyzero2]

 Factory reset is not the end of the world. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro