Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[robertosp2015]

Continua com problema pra conectar 

[ItsTK]

This was posted MONDAY, doesnt seem like this is very high on your priority list, looks like I spent 65 dollars recently on a peice of plastic dog**bleep**...throwing it out as it JUST passed the return by date, and will NEVER trust google or any google home products again.

[johnnyzero2]

It's been fixed. Read the status update pinned at the top of this page. If you've done a factory reset and are looking for that specific solution, just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Elicon]

Hasta ahora sé que no debo restablecer a la configuración de fábrica, problema ya lo hice. Entonces ahora qué tengo que hacer, porque tengo 3 dispositivos.

[johnnyzero2]

      This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jems55]

Hello, what to do when I have already reset my Chromecast as Chromecast is not working, i thought may reset fix the issue. So what to do now...please fix this asap

[johnnyzero2]

     Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[MaxItaly]

chanche data in the Mobile Phone, befor 8 March

[MaxItaly]

cambia la data nel cellulare , metti prima dell 8  marzo, io messo 1 marzao e sta aggiornando!

[MaxItaly]

I made reset soma days ago, now i think noto possible receive the patch by internet becouse Chromecrast not collegate to wiFee, google home not connect any more chromecrast.

[johnnyzero2]

     Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Marine_Blue]

Yo lo restablecí de fabrica. Antes de que ustedes informaran que no había que hacerlo. Después pude volver a concretarlo cambiando la fecha de mi dispositivo. Leí que a muchos se les ha solucionado, pero a mí no. Que tengo que hacer? 

[johnnyzero2]

Be patient. It's coming.

You might be able to provoke the update by power cycling (plugging/unplugging) your Chromecast

[Bagsværd2025]

The link you posted is “page not found”. Thanks 🥹

[Dedeobee]

I thought i was the only person having the problem with the chrome cast .. It keeping sayin the internet is not connecting to my phone to cast ... my child who is on the spectrum depends on the lights , pictures and time on his tv daily .

[johnnyzero2]

Read the status update pinned at the top of this page. Google started rolling out a firmware update fix yesterday. 

[KOTCH]

Tenho 4 Chromecast , 2 voltaram a funcionar mas outros 2 não , pois quando deu o problema eu havia restaurado pra configuração de fábrica, O QUE EU FAÇO?

[johnnyzero2]

           Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[BennyB]

As of right now 12:29 - Friday, March 14 They updated and is now running.

[56Fe]

Hi all,
I think I got to solve this issue.
I had hard reset the chromecast before reading the suggestion not to.
I set the mobile date to March 8th, and managed to reconnect the chromecast with the google home app, which successfully connected the device to the wifi (you can reset automatic date/time after adding the device to home).
At this stage I only managed to cast from laptop using VLC (not using google chrome) or from mobile using Youtube app (did not try other apps).
Against every of my hopes, the chromecast restarted and started to install the update (see photo).
Now it is correctly working, I can cast again from chrome on laptop e.g. from youtube.

Hope the fixing update will get to all of you soon!
Best

[Adamtang]

Do it worked in mobile 

[Zdenek]

Any update? 🙄

[johnnyzero2]

Read the pinned status update at the top of this page. Google started rolling out a firmware update fix yesterday, and many users have already received it and are back up and running.

[Zdenek]

Working now , i got three of them so will see the others

[Simos]

Per il momento il problema persiste 

[pamoun1110]

In Thailand, my friends in the community uploaded this clip, and it worked for me.

https://youtu.be/mvSpJqDk-Is?si=yYlih4HxbJbWkkAs

[Adlemi]

we will require directions as we did the factory reset 

[johnnyzero2]

***Here it is:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Joshuła]

How long im going to wait? When u gone to fix?

[johnnyzero2]

Read the status update pinned at the top of this page. Google started rolling out a firmware update fix yesterday. If you've already done a factory reset, you'll need to do this to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[ocivoniabatalha]

Tem previsão para normalizar?

[Chrisbear]

Mine is working again... yippee

[Ara1]

He restablecido de fabrica .Que debo esperar ahora ? Como sabré cuando hay solución para mi ? 

Y que tengo que hacer ? 

Gracias 

[johnnyzero2]

->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Daniela3]

Ho già ripristinato le istituzioni di fabbrica adesso cosa bisogna aspettare? Tra quanto tornerà a funzionare?

[johnnyzero2]

               Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Double_22002]

If you have done a factory reset on your chromecast, just set your date and time on your phone to 8th March 2025 and complete setup and then put your phone back to normal time 🙂

[Kris1212]

Oops I read this after I posted. Thank you. 

[Kris1212]

Is there a way if this happens again to be notified via email of this issue so we know not to factory reset. Unfortunately I made this mistake.