Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

Hi I tried to re add device to Google home still having the same problem it gets through most of set up comes up with code then does nothing after that

I'm getting a message at bottom of screen saying Chromecast2666

[johnnyzero2]

***If you are one of the many users who have performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Artisttell]

When os Chromecast expected to return? Mine still doesn't work

[johnnyzero2]

If you performed a factory reset during your initial troubleshooting, then you will need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Yu2]

Hola aun no puedo configurar mi chromecast

[johnnyzero2]

If you are one of the many users who have performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[djnono88]

Still no fix? 3/15/25. 

[johnnyzero2]

 ***If you are one of the many users who have performed a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Enriquejlf]

Buenas tardes yo reinicie el chomecast pero aun me sale sin poder conectar estoy esperando sus instrucciones para ver que paso procede por favor solucionen pronto

[johnnyzero2]

If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Raquino84]

Any update or ETA to this issue can be resolved?

Thank you

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Alex_Barros]

Já está demorando muito esse problema. Tentei reiniciar achando que esse era problema e não era.  Qual o prazo pra resolver isso, pelo amor de Deus.

[johnnyzero2]

*If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Amandeep22]

Chrome cast not working 

[johnnyzero2]

>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Maria65]

It worked!! Date changed (could only do that on iPad not iPhone)!! WiFi connected!! Waiting for update and streaming blast off!!

[Luis153]

Maria , não sei se vc é brasileira, mas estou com dois Chromecast que não estão funcionando. Vc sabe se estão fazendo alguma atualização?

[sergioscarpini]

Preciso das instruções de como configurar meu chromecast de 2 geração depois desse bug.  Ele está resetado para as configurações de fábrica 

[johnnyzero2]

*If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gisa25]

Nach Werksreset am Handy das Datum vom 9.03. einstellen, dann kann man Chromecast erneut installieren. Bei mir hat es so funktioniert. Danach ist das Datum am Handy wieder auf dem neuesten Stand, sonst geht es nicht. 

[camargoreunidas]

Tenho dois dispositivos o que eu não restaurei a padrão de fábrica voltou a funcionar perfeitamente mas o outro eu restaurei e não estou conseguindo configurar novamente.

[johnnyzero2]

*** If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Renata0608]

Não consigo reconfigurar meu Chromecast, como faço? Ele não está sendo reconhecido 

[johnnyzero2]

  >> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Rodrigor9]

Restaurei as configurações de fabrica no meu, não consigo instalar de novo.

[johnnyzero2]

> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gorm]

Is this a general advice for your products now? To not attempt to fix problems by factory resetting?

[johnnyzero2]

>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Dikajaya2231]

#

[Lilahnz]

So frustrating when the go to method was factory reset 😒 

[johnnyzero2]

** If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Tektonic]

This is ridiculous. Fix our Chromecasts!

[johnnyzero2]

>  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[LmarC]

Too late, I already did the factory reset. What the hell happened? Why did you ruin a perfectly working product? I hope you fix it soon and share your solution. 

[johnnyzero2]

It's not too late. If you performed a factory reset during your initial troubleshooting, just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Josshua]

Cómo el ago para regalo ya que lo tenise de fábrica 

[johnnyzero2]

**  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[LeanDon]

Para cuando una solución?? Tengo de 2° generación y todavía no puedo usarlo.

[johnnyzero2]

-> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro