Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

>>>> If you performed a factory reset during initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gabriel245378]

por favor vean este video y recomienden. https://youtube.com/@tipsgabo?si=AxG3LguUJ45B_2P0

[WigglyWoo]

That you for continuing to support the hardware. I did factory reset and am looking forward to your instructions.

[johnnyzero2]

***  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Valenverga]

Hasta cuando carajos van a resolver el maldito problema de la autenticacion !!!!

Son unos bastardas!!!

[johnnyzero2]

 >    If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[PRAB_tech]

Reset already, now it says "TV may  be setup, but could not communicate with it from your IPAD." 

[johnnyzero2]

>  If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Cleiton]

Pedindo pra atualizar 

[johnnyzero2]

     If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jeysonsalgado17]

Buenas noches, mi Chrome cast presenta este error , y lo reinicie de fabrica:

No se pudo autenticar tu Chromecast. Visita support.google.com/chromecast para obtener ayuda sobre cómo solucionar este problema.

Por favor me ayudan , gracias 

[johnnyzero2]

>  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[pedrovoul]

Pensé que ustedes eran los mejores, que equivocado estaba. 

[johnnyzero2]

*  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Leo1989]

Yo lo reinicie, que debo hacer?

[johnnyzero2]

>>>   If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Honeststu]

It worked

[Ji8]

I have reboot from fabric my devine, Please let me know how I can fix these problem. 

[johnnyzero2]

>>>>   If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Sha1395]

I Buy a Firestick ❤️ thanks for this. 😒

[carolinalizbeth]

Cuando se va a reestablecer el servicio 

[johnnyzero2]

****  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Joyness101]

Do I need return the date in automatic set up even the loading is not yet done?

[Ggc]

Es una vergüenza lo que está pasando y un desprestigio para google

[Sealaamonem]

I have 3 chromecast 2nd generation 

2 of them back to work tonight 

the one that I reset the factory settings is not working yet

I hop you fix the problem soon 

[johnnyzero2]

For the one that you factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Dada2]

Até quando vou ter que esperar pra ser concertado?

[Dada2]

Preciso usar  para desenhos pro meu filhote

[johnnyzero2]

--- If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

-----  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[jmessutibavosi]

I can't started de chromcast

[johnnyzero2]

-  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Evelynpark87]

We already reset them

[johnnyzero2]

>>  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Smirhs]

Por favor envíen la actualización que no podemos ver tv sin el crhomecast y para eso hemos invertido en la compra para poder vincular  gracias 

[johnnyzero2]

-    If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Pietra26]

Olá boa noite. Estou sem acesso ao Chromecast a uma semana.

[johnnyzero2]

--->  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Bex04nz]

If, like me, you did a factory reset before knowing not to... simply change the date on your phone to March 1st before the sh!t hit the fan, chromecast will do the update and then all will be right with the casting world again 😊 you're welcome

[johnnyzero2]

Yes, that's part of the trick. But you left out the part about using the Google Home app to reconnect the Chromecast to your Wi-Fi network, which is kind of important. 🙂

Complete instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro