Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Babbatool]

Day two of not being able to listen to music at home 😢

[as871026]

一樣問題+1 但已還原。。。

[LP1979]

Please advise if there is a fix for my Chromecast as I reset the device and now it's not authenticating still.  This fix needs to be done ASAP.

[Puurtaja]

Turn back date on your phone to 8th of march and you can add chromecast back to your home. Still cannot cast or anything but then you can sit tight and wait for fix 🫤

[nikhilagarwal]

How much more time would it take? Do we have an SLA for this service?

[GrowingTadpole]

Hearing nothing from ya? I am back to HDMI cable...

[PHorne]

To late to say Do Not Factory Reset. Please advise. 

[Puurtaja]

Turn back date on your phone to 8th of march and you can add chromecast back to your home. Still cannot cast or anything but then you can sit tight and wait for fix 🫤

[Umesh1]

How will we come to know when the issue is resolved ? Will you send email or we have to check it manually 

[Chamika]

The device has already been factory rest🤦‍♂️

[paulw2201]

Not good enough, Google! At the very least you should be providing updates more frequently. And I would love to know what you plan to do to compensate those affected. It's enough to make me want to switch to Apple!

[firstclass]

I factory reset everrtime this thing stops working.  what is the fix now??

[BrunoRangel]

Already factory reset 

To late 

: (

[Puurtaja]

Turn back date on your phone to 8th of march and you can add chromecast back to your home. Still cannot cast or anything but then you can sit tight and wait for fix 

[NickLove]

Where can I exchange for a new device that works?

[LBN14]

On what platform, will you provide the instructions  if I already made a factory reset?

The lake of official  information from Google on this,  is SOO bad !!! 

[BrunoRangel]

Is there no way to revert the update that caused this problem?

[Puurtaja]

If you already made factory reset you can add chromecast bact to your home like this. Turn back date on your phone to 8th of march or earlier open google home and you can add chromecast back to your home. Still cannot cast or anything but then you can sit tight and wait for fix 🫤

[Shambles]

So do we just revert to this thread everyday until thw fix update comes out? How will we be notified of the solution otherwise? 

[Fackit]

I've already reset my device. So what now? 

[CorBlimey]

Will you - Google - please ensure you email us when the fix is ready, along with the instructions on how to deal with the matter if we have already done a factory reset. And could you please have the courtesy to update us very soon? Thanks

[TwoSpaces]

We are waiting.

[Adro-]

Any update it’s been over 24 hours

[KPaks]

Don’t fire the intern, please. (I’m the intern)

[Lozzah]

What is the estimated time frame for this issue to be fixed? It's not good enough to just say "as soon as possible" not once you're passed the 24 hour mark.

Also, I already factory reset my chromecasts because that's what I usually do when the glitch, not knowing there was a wider issue till it didn't work. So what do we do if we already factory reset?

[dbajaj26]

I am also suffering with this issue since yesterday morning. But solution till now. What to do? How to do?

[dbajaj26]

No solution till now

[maurizio1209]

Set the date on your smartphone back to march 7th. Then install your Chromecast through Google Home. It won't work for steaming anyway but it is connected to your net ready to receive the fix

[トモヒコ]

早くして下さい

[トモヒコ]

いつ頃解決するんですか？

[dbajaj26]

Please provide me the solution as I already factory reset my chromecast and now it's not connecting to my tv.

[gsottot]

You're just aware but you do nothing. We ought to stop pouring money into American pockets.

[Dianabol]

How long does it take for you to fix this problem? 

[AshleighJM]

How far away is a fix? We are coming up 36 hours now.

[MJ18]

Como sea verdad que lo habéis desconectado en remoto para obligarnos a comprar el nuevo dispositivo,  o podéis enfrentar a una demanda colectiva... ahí lo dejo...que vergüenza para Google,.NUNCA compraré vuestro nuevo dispositivo,  prefiero comprar una tv nueva ...y marca Samsung...

[sap4001]

What to do if you already factory reset the device ?

[Tyfer1313]

Consumers should be compensated for such an issue impacting their services. Not only have we paid for the Chromecast, but we pay for multiple streaming services which we can no longer access as a result of Google's error and/or neglect of a customer population. This all seems very suspicious, how can anyone rely Google after such a disaster?!

Do better Google! 😕

[dbajaj26]

Please provide me the solution for this. As I already factory reset my chromecast device and now it's not configuring with my TV.

[Sirnjonjo]

48hrs later no fix?

[Anj_ali]

1. I am faving tte same issue. While chromecast from you tube it shows error " Untrusted device"  This could be caused by outdated firmware. Please resolve the issue I have already looked overnet for this issue  but didn't able to find any solution and wasted so much precious time. My time is also valuable