Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[europe2013]

Any update on this. still cant cast anything to my tv. I knew i should never do updates it always screws something up. currently in recovery from a operation, worse time it could happen, when is this going to be fixed. How long intil you pay for my subscriptions as im unable to use them.

[nosotticorse]

Grazie per le informazioni anche se si è faticato per venirne a conoscenza. Confidiamo nella bontà del Vostro intervento, buon lavoro.

[Liss]

Mire yo son eso no puedo ver la tele ni tengo antena ni puedo ver nada hace días necesito ayuda urgente no puedo esperar más 

[Javiet]

we are waiting for a solution !!!! Incredible !!!

[VasKeZ]

WHAT THE HELLL!!!!!!! THIS IS A MAJOR **bleep** UP!

[DESS1]

Hi and thank you for helping me with this situation! My Email is #, PLEASE KEEP ME POSTED 🙏Thank you!!!

[Merdus]

Will there be an email coming out once fixed? I am one of the many who followed all the instructions on your site - including factory reset. Thanks 

[JayroBarbosa]

Dizer que já está trabalhando, sem diz um prazo ficar muito fácil!!! Que transtorno para nós usuários...

[Stelica]

Salutare. Pentru cei care ați resetat cromecast exista o soluție pentru reinstalare. Intrati in setările telefonului, și dezactivați ora automata și fusul orar, setați ora manual sa fie sub data de 08.03.2025 rsetati aparatul și instalați înapoi. Dar tot nu o sa merga pima rezolva cei de la google. Cind dau sa proiectez yutube primesc un mesaj....Firmware-ul
învechit al dispozitivului
ar putea fi cauza. Aștepta rezolvarea Firmware-ul de cei de la Google 

[Manuelsa]

I didn’t found this forum earlier and reseted the chromecast. Is that bad?

[Anonymous]

I did it like five times... I think it's gonna be alright when we can cast again. Don't worry 

[BadFlash]

No , I did it and found a forum which provided a way to add it back to google home .  You can search as well 😉

[Magdalena1947]

For **bleep** sakes

[Mgr100]

Afortunadamente para los dispositivos android hay una solución que he visto en varios post, pero para IOs? Alguna solución transitoria por favor?

lo cierto es que esto es intolerable, jamás volveré a comprar un producto de Google 

[Jess36]

Hola! Tiempo estimado de solución?

[GersonAlves009]

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@GoogleNestTeam escreveu:

Olá a todos,

Uma atualização sobre a situação: a equipe identificou a causa do problema que afeta os dispositivos Chromecast (2ª geração) e Chromecast Audio.

Não restaure as configurações de fábrica do seu dispositivo. Se você já realizou uma redefinição de fábrica durante a solução de problemas, talvez também esteja enfrentando um problema em que não consegue reconfigurar seu dispositivo. A equipe também identificou a causa disso e está trabalhando em uma correção.

Estamos trabalhando para resolver isso o mais rápido possível e manteremos você atualizado quando houver mais para compartilhar.

Pedimos sinceras desculpas pelo inconveniente e agradecemos sua paciência enquanto isso.

Obrigado.

---

Estava aqui tentando de tudo para restabelecer agora que vi essa mensagem

[Hassany]

Still can’t cast 

[Josefinaespanto]

Perdón, pero lo restaure! El consejo llego 24 hs tarde. Como lo van a solucionar para los que reservamos? Ese era el consejo de siempre.

[Josefinaespanto]

Quise decir reseteamos 

[pacha2103]

Hola 

Por no encontrar respuesta, lo reset de fabrica.

Por favor indicarme como continuar.

Saludos

[ficnel]

Thankyou, but can you please tell me when it will be fixed?

[Sheppyhall]

What did you say?

[Princechacko]

When will you finish your fix.

[Gus5]

Como deberé hacer? en el momento que dejó de funcionar lo restauré de fábrica para tratar de solucionarlo, ahora no podré usarlo más?

[Meciga]

Can you provide a window of time this issue will be resolved please? 

[JaimeIntriago]

Por favor está demás opinar, es evidente nuestro malestar. Por favor resuelvan el problema de forma oportuna.

Gracias.

[Mhy]

Any update on the issue? 

[Shadow15]

What happens if I did a factory reset in accordance with your connection issue instructions. I tried to contact customer service but the promised phone call never came.

[Luigi_Perencin]

Thank. I'am waiting for instruction.

[Lam2u]

Im making a comment so ill receive notification when this is resolved but i had already factory reset my device.

[Josegonzag]

I have already factory reset my device , what can I do now ?

[Anonymous]

Just set the date back on your phone or whatever device you use to setup Google home 

Set the date to March 7 or before. Then use google home to set the chromcast back up, it will then be connected to the internet, most likely will not be working but it will be ready for google IF the push a fix. Then feel free to reset the date back to today once the chrome cast is connected to wifi, and wait for google

[Josegonzag]

Thank you JerryK it work good as you say , now waitting for google for a fix

[SLG7]

Patience is wearing thin. This happened on Sunday. How long will it take? Do we get any credit for this? 

[Cecilia1]

Bastante tarde sugieren no resetear a valores de fábrica, lo hice el mismo día que comenzaron los problemas, porque como muchos pensé que era mi dispositivo y seguí las instrucciones que uds mismo tienen publicado en soporte, 

[CRushinko]

Any fix yet? And what do we do if we did a factory reset? 

[Chico1]

Ainda não corrigiram essas atualização? Já estamos a dias sem poder usar um aparelho que custou caro.

[MMx]

This has been going on for days now; either Google wants to sunset the original Chromecast devices, or they are not competent to fix the issue. 

Tired of waiting ordered this from Amazon to take Google out of the equation: https://www.amazon.com/dp/B0D6R3XT17?ref=ppx_yo2ov_dt_b_fed_asin_title&th=1

[Rachaelcottage]

When will this be fixed please?

[PlagueSD]

Yep. Step 1 in troubleshooting is turn it off and back on. When that doesn't work, factory reset. I guess I'm in that camp so I'll need the instructions for someone who factory reset their device.