Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Jeanette63]

If i many all ready have done that then what happens for them?

[micronic]

Neglicencia o obsolecencia programada es una uh otra, es inentendible como pudo suceder esto, y que aun no lo resuelvan. Algo queda claro, jamas recomendar ni comprar productos de Google.

[Carinegaillot]

J'ai malheureusement fait à plusieurs reprises le redémarrage d'usine. Je n'avais pas vu le message sur les problèmes en cours. 

[Babalola]

And if you allready did rest?

[Fianna]

so what now?

[Conxi]

Estamos a jueves y aun ni ha solución?! 

[AntoSpad]

Unfortunately I have reset the device before seeing that. I’m waiting for instructions . Where do you send me that?

[emigianna]

we are waiting !

[zuchero]

Temporary fix suggested on some site.. worked for me.. not sure if it will work for others

https://www.androidauthority.com/how-to-fix-chromecast-authentication-errors-workarounds-3533849/

[Elektricia]

Any news yet?

[android242]

i have pressed factory reset on my chrome cast gen2 what should i do

[Sib1]

I moved house and can't cast anymore. Needs fixing asap

[svinto55]

Ok just wait

[DONALDTRUMP]

Te vamos a demandar por negligencia, y porque nos obligas a estar amarrados a tu control, no toleraremos que invadas nuestra privacidad y de aqui en unos días vamos a quemar estos dispositivos.

[Danyvi]

Ya han pasado 5 dias sin chrome cast! necesitamos respuesta!!! @GoogleNestTeam 

[Gonza]

Resolvieron mi problema? 

[Joop11055]

Please try to fix this asap. Already 4 days not functioning. Please update

[kjthweat]

It would be helpful if you could update the instructions for troubleshooting with the device. I tried two different devices, factory resetting them both before getting this email two days after the problem was first noticed. 

Any updates on when the issue with factory reset devices has been fixed, or steps we can take on our end, would be helpful. Thank you!

[Martin721]

Why does google AI reccomend go out and buy a newer google stramning devise, as a solution to the problem?

Seems like your litterally not informing the træthed, and will you compensate people for lost abillity to stream?

[Vivian90]

Please help us,we need the chromecast device asap and already tried to hard reset

[Leondiego19]

Por favor tem como corrigir esse procedimento logo agradeço.

[AK406]

We already did the factory resetting. How could you be so lazy to fix the issue.  Unacceptable from google. 

[hangyo]

つながらないからリセットしてしまいました。早く解決してください。これで使えなくなったら困ります。

[gschwoegler]

I'm so pissed on why you guys allowed this to happen. Now 5 days later no fix!  What ever department had there head stuck in the sand should be fired. Not cool google nest team!

[gschwoegler]

Also factory reset my device probably a boat anchor now. 

You guys should send us all free new Chromecast devices?

[Eye-beard]

To avoid further issues, please add a toggle button for the allowing auto updates. 

And don't fix what's already working. Thank you 

Thank you

[tbrid]

Update please.

[Denise07]

Nos avisan que no reiniciemos el Chromecast 4/5hs después de que se haya producido el problema... Lo cual más de miles de personas, lo primero que hicimos fue reiniciar de fabrica. Y ahora, quien se hace cargo de que realmente vuelva a funcionar con normalidad el aparato? Realmente desastroso el manejo de Google... 🤦🏻‍♀️😡

[Scottidownunder]

Hey google, it's now Friday, can we get an update please?!!!

[ABC6]

ABCorZ

[tbrid]

Update please.  Why is this taking so long??

[Davidresaf]

Any update?

[toseefaslam]

This is bizarre. How can Google folks be so careless regarding the certificate expiration of one of their popular products.

[Phil63]

It’s a shame.. all my chromecast and chromecast audio are down since one week.. wake up please or maybe you prefer us to use Apple or Amazon support  😡

"Google support" reaction and intervention to solve this problem are unworthy…

[LaconchadetuH]

Zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz.......................................

[CDOV]

Muy mal Google 2da generación no funciona desde Chile.

[GIMiko]

Oh, ok, î’ll wait then.

[Elder_0298]

Hey Google team, is there any updated??? It's been four days since the issue arised and none solution up to now. We as customers must have explanations!

[robertzawodowy]

Still working on solving the issue? Maybe use google search engine to find the solution 😂

[Jutiemi]

I have already factory reset my chromecast, what do I do?