Remote control not paring

[Tommy2322]

My google chrome tv remote is always in pulse mode and it couldn’t control anything. What can I do to fix the issue? 

[kiltguy2112]

Have you seen this?

https://support.google.com/chromecast/answer/10109990?hl=en#:~:text=Switch%20your%20TV%20to%20the,th....

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Tommy2322]

It is not working no matter how I tried. I gave up 

[Jeran]

Hey there Tommy2322,

I'm really sorry to hear that! We'd be happy to keep helping if you'd like, or if you had any other questions or concerns, we'd be happy to address them.

Best regards,

Jeran

[Tommy2322]

I bought the chrome tv last November and it should still be under warranty. What options do I have? 

[Jeran]

Hey there Tommy2322,

If you bought the device last November, then yes, it should still be under warranty. I would get a hold of Chromecast support to look at replacing the device if you believe it to be defective. 

I hope that helps, and if you run into any more issues, please let us know.

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Tommy2322]

Google Help helped me out. All good now. Thanks 

[Jeran]

Hey there Tommy2322,

I'm glad to hear that Google was able to help you out! In that case, I'll go ahead and lock up this thread. If you run into any more issues in the future, feel free to create a new thread.

Thank you for your help on this, kiltguy2112!

Best regards,

Jeran