Remote control set up for volume do not work

[NedergaardM]

I don't get the option of choosing brand of tv when trying to set up remote.

I can't control volume..

My tv is samsung and is set up with cec

[Ukshoes]

Same issue! Ordered replacement still same issue can power on/ off, can't mute can't control volume. No further solution from Google. And thinking to return for refund and order HD version instead as they worked perfectly fine previously until I ordered the 4k version. 

[tajennifer]

Hi everyone, 

Thanks for posting. I'm sorry for the situation that you are experiencing with your Chromecast remote controlling the power or volume.  I understand how frustraiting this situation can be. But don't worry, I can help.

@NedergaardM  Could you please let me know if you try these steps?

Volume

1. From the remote buttons setup screen, select Volume and then the device you want to play sound. The screen will show “You’ll hear music next.”
2. Make sure your device’s sound is on and then select Next.
3. When you hear the music, point your Chromecast remote at the device and toggle the volume up and down.
4. In the section “Do the volume buttons work?” select Yes or No, try again. 
        -You must point your remote at the device for the volume buttons to work. 
        -The remote won’t be able to control the volume on some device models.

@Ukshoes Could you please let me know if you try these steps?

Power

1. From the remote control setup screen, select Power and then the device you want to turn on and off with the remote.
2. Turn off your device by pressing the power button on the remote and then wait 8 seconds and then turn the device back on.
3. In the section “Did the power button work?” select Yes or No, try again. 
          -The remote won’t be able to control the power on some device models.

You can check the "Set up volume, power and input control on your Chromecast Voice Remote" for more detailed information.

Please keep me posted.

Regards,

Jenny

[Ukshoes]

Done all, and Google sent me replacement unit and still issue. So maybe can't control volume for the Samsung tv then. Just frustratingly your older HD version (Google tv chromecast) can. 

https://www.googlenestcommunity.com/t5/Chromecast/4k-Google-TV-cannot-mute-or-control-Samsung-TV-vol...

[tajennifer]

Hi Ukshoes,

Thanks for the update. I understand that after trying the troubleshooting steps, you're still having trouble controlling the volume with your Chromecast remote. Don't worry, we're here to help! Feel free to call us to connect with one of our specialists for further assistance.

Regards, 
Jenny

[Ukshoes]

Did u see my post? Already did and how I got the replacement from Google. I don't think connect again with another specialist will resolve the problem. Plus. No calling options. 

[tajennifer]

Hi Ukshoes,

Thanks for your response. I understand the frustration, but our team would like to do some further troubleshooting to understand what's going on. If you're able, fill out the form provided and one of our team members will reach out to you or if you have one of your previous case IDs we can take a look for you.

Best regards,

Jenny