Wrong timezone on Chromecast 3

[sagrav84]

Even after 1 year that Mexico eliminated DST, Google keeps changing the timezone on my Chromecast 3... are you ever going to fix?

Don't ask to factory reset as that does not work, and I have the correct time zone selected. I am located in Guadalajara, Jalisco.

[JillG]

Hi @sagrav84 

I'm going to check on this for you with our Community Specialists. I really thought this time zone issue was long resolved...guess I'm wrong! 

Thanks for reporting and we'll post back...

Jill

[jenniffert]

Hi @sagrav84,

Thanks for posting here in the community! I'm sorry to hear about your experience with the time zone on your Chromecast 3rd gen. I understand how frustrating that can be. I also appreciate @JillG for chiming in!

To better assist you, I'd like to ask a question:

• Where did you get the Chromecast 3rd generation? 

In the meantime, here are a couple of troubleshooting steps you can try:

• Verify that your current address in the Google Home app matches the location of your Chromecast. Incorrect addresses can cause time zone issues, especially if you're in a different country.
• Ensure the phone's location is enabled. You can find instructions in this article: Nest phone location. 

Let me know how it goes.

Best regards,

Jenniffer

[sagrav84]

Hi @jenniffert, the problem is with my 2 devices, both purchased in Amazon Mexico, so they are not from another country or any other crazy thing

My account has the correct address and phone also has location enabled (which reminds me that Google Maps has a problem with this as well, ETA is shown with a different time zone, but that is problem for other topic, yet related).

Thanks for the referral @JillG

[jenniffert]

Hi @sagrav84, 

Thanks for following up! I apologize for the inconvenience with the time zone.

I deeply appreciate you sharing your experience with the time zone. In the meantime, I’d like to encourage you to send feedback to our developer team. This helps us continue improving our products to meet your needs.

If you have more questions, please let me know.

Best regards,

Jenniffer

[sagrav84]

Guess it will never be solved... No one ever pays attention to that feedback, specially with other "more important" issues that Google has, and that I am the only one reporting this problem.

Thanks anyway.

[jenniffert]

Hi @sagrav84,

Thank you for your comments. I understand how inconvenient this situation can be.

We value your feedback and will take it into consideration as we move forward. Stay tuned for more news and updates.

Let me know if you have any more questions.

Best regards,

Jenniffer