Rented movies from Google Play store not playing on Chromecast with Google TV

[abellaj]

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Original Poster:Erick Ledford

I rented two movies from the Google Play store using my Chromecast with Google TV. It would not play either of the movies. When hitting play on the movies it would load like it wanted to start the movie, then I would get an error from the Google Play Store app saying, "There is an error, try restarting your device and try again". Restarted my Chromecast with Google TV about 10 times and couldn't get it to stream the movies.

I searched around on Google and I saw that a couple people said to make sure you latest system update for the app and the Chromecast with Google TV. I checked both and I am running the latest version of both. Another forum said uninstall the Google Play Movies app and reinstall it. I tried that and it still would not play the movies.

Out of frustration, I ended up renting the same movies off of the Amazon app and just watching it there instead. I put in a ticket with customer support and got the refund for the two movies. Wondering if this is a known issue and hopefully it gets resolved soon, it'll definitely make me reluctant to rent a movie again from the Google Play store.

Please let me know if anyone else is facing this same issue and if you have any other advice on what I could do to fix it.

Thank you!

[Jeran]

Hey there Erick,

I'm sorry for the late response, I appreciate your patience! I'm sorry that you had such a bad experience with those Google Play Store movies, I'm glad you were able to get a refund. However, if the issue is isolated with the Google Play application, I would suggest you submit feedback to the Google Play developers so they can take a look into this issue further.

I'm sorry I couldn't have been more help, but if you had any more questions or concerns, please feel free to ask me! 

Best regards,

Jeran

[Jeran]

Hey there,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from Erick, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,

Jeran