Resolution 4k 60hz problem

[Capo76]

I have problem with 4k 60hz, 50hz resolution on Google streamer. Only works with 4k 30hz resolution with Google streamer on my tv. But my old mi box 3 works fine at 4k 60hz resolution. 

I plug hdmi in mi box 3 and everything is ok. I plug the same cable in Google streamer and my TV is stuttering with 4k 60hz resolution. 

[maedacortez]

Hi Capo76,

Thanks for reaching out. I understand that your Google Chromecast only works with 4K 30Hz. I'm happy to assist you! I have one question: What type of HDMI cable are you using?

I look forward to your response.

Regards,

Manuel

[Capo76]

I have Google streamer. My HDMI is 2.1.

[maedacortez]

Hi Capo76,

Thanks for your reply.

I recommend that you reboot your Google TV. Please try the following steps:

• At the top right of your TV screen, select "All settings."

• Select "System" and then "Restart."

Let me know if this helps!

Regards,

Manuel

[Capo76]

Still have problems when the resolution is 4k 60hz. Every 10 seconds i have black screen then picture shows then again black screen. I plug my old mi box 3 and everything is ok. I can watch 4k 60hz. But on streamer i can only watch without issues 4k 30hz. 

[maedacortez]

Hi Capo76,

Thanks for your reply. The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you're finished. We'll have someone reach out to you via email from there.

Regards,

Manuel