Screen Orientation issue

[wwpro]

Hi there!
Not an Android "connoisseur" here, just a mediocre user.
I own a touchscreen kiosk 43" that runs on Android9, I create simple games in Unity that I run in that kiosk for events. Some games won't even run because of hardware limitations of the board (OpenGL ES for example). So I decided to buy a new Google Streamer TV 4K in order to have it run my games using the touchscreen of the kiosk because it has a HDMI input I can connect it to.
Now .... no matter how I try to rotate the screen, the google streamer never displays correctly in portrait orientation. I get messages like "the resolution is not supported" or the screen rotated vertical but the streamer's interface forced landscape leaving tons of screen areas with giant black bars.

I know is a shot in the dark, but anyone have any idea how to resolve this? Is just a limitation of the streamer?

Thanks for making it this far

[kcruzgonzalez]

Hello @wwpro,

Thanks for posting on the community and for the detailed explanation of the issue you are facing with your Google TV Streamer displaying incorrectly in portrait mode on your 43-inch kiosk.

To help us get a better, visual understanding of the problem and the exact limitations you are seeing, especially the messages like "the resolution is not supported" or the interface being forced into landscape with giant black bars, it would be extremely helpful if you could share a short video clip or a few photos of what's happening on your device.

This will give us a clearer picture of whether the limitation is strictly within the Google TV Home screen or if your specific Unity games are also affected in the same way, allowing us to plan the next steps.

How to Share Your Media Files

Please follow these steps to create a Google Drive folder and share your files with us securely:

1. Create a Folder: On your computer or mobile device, go to drive.google.com and create a new folder. You can name it something simple, like "Google TV Kiosk Issue."
2. Add Your Files: Upload the video and photo files into this new folder.
3. Get a Shareable Link:
   1. Right-click on the folder you just created.
   2. Click Share.
   3. Under "General access," change the setting from "Restricted" to "Anyone with the link."
   4. Make sure the access level is set to "Viewer" so that we can see the files but not edit them.
   5. Click Copy link.

• Paste the Link: Please paste the link into your next reply.

Thank you in advance for providing this information. I look forward to reviewing the media so we can figure out the best way to move forward with a solution for your vertical kiosk setup.

Regards,

Kevin

[wwpro]

Thank you for taking the time to answer.
I'll take some videos and share them following your guidelines.
Im sure is not related to my unity games, it happens with everything. I even noticed how it played a youtube video, in portrait mode but sideways on my vertical screen, but the playback controls were displayer "correctly", which is really weird, video in one orientation and controls on the other one.
Like watching a tiktok on your phone and having the controls on the side like you were holding it in landscape.

Videos will make everything clearer, I don't have access to that device right now, but will take video as soon as I can