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Seriously degraded Google Home experience with Chromecast for Google TV

carstenreckord
Community Member

I have had a Google Home with multiple Chromecast-enabled smart speakers throughout the house for a long time now. One of the devices in my setup was a classic Chromecast that was connected to my livingroom HiFi system, both for playing music, and for feeding video to my projector. This worked awesomely.

A while back, I had to replace the classic Chromecast, and begrudingly got a Chromecast for Google TV. I really have zero interest in the Google TV features and would have been happy to live out my live with basic Cast support. But alas, I bit the bullet, ground my teeth, and thought I'd get used to the overhead that the Google TV UI brings.

What I did not account for was how much the presence of this new device would degrade the overall Google Home experience (and, being a Chromecast, how crappy its Cast support actually is, and how bad the apps on the device are, but all that's another story for another day).

Here's my problem: Playing music. Plain and simple as it should be.

I am using Youtube Music as my music service of choice, and I have a Youtube Music Pro account (but no "regular" Youtube Pro).

* When I ask Google Assistant to "Play music on CC4GT" it will simply ignore the target, and play on the current device, even when the CC4GT is on and ready to play (targeting it for other commands works, though)
* When I ask "Play music on <speaker group>", where CC4GT is part of the speaker group, it will insist on playing using regular Youtube instead of Youtube Music (issues see below; playing on a group without the CC4GT works as expected, and correctly defaults to Youtube Music)
* The only way to get the **bleep** thing to play on Youtube Music, alone or as part of a speaker group, is to start playing on another device, and then transfer playback. Then it works fine (more or less).

When it insists on playing on Youtube instead of Youtube Music, it will a) not honor any of my listening preferences, usually veering of into generic pop charts after the first song, and b) not use my Youtube Music membership, instead bothering me with ads in between songs.
The same frequently happens when I start playback in the Youtube Music app (or rather Music section in the Youtube app, seeing as there is no real first-class Music app) on the GoogleTV - it will play a couple of songs regularly, and then go off to generic stuff and/or start playing ads, even though my account is present and active in the app, and showing my radios, listening history etc.

This is so annoying that I am already on the hunt for legacy Chromecasts on eBay to avoid this steaming pile of bad experience for as long as I possibly can.

1 REPLY 1

virnab
Community Specialist
Community Specialist

Hi carstenreckord,

 

Thank you for reaching out to our community. I'm sorry to hear that you are having issues with your new Chromecast with Google TV because it is ignoring your command requests when playing music, and also it is not working as expected on the speaker groups where the device is included, resulting in giving you different listening results and ads even though you have a YouTube Music Premium account. I understand how frustrating this may be, as you are not getting the expected results. However, I appreciate the troubleshooting steps you have already attempted to resolve this, including manual playback transfers and verifying account status within the apps. I am happy to look into this for you.

Could you please follow these recommendations to improve the Chromecast with Google TV performance:

Verify you are signed in with your YouTube Music Premium account on your TV:

  • On your Chromecast with Google TV home screen, go to the Apps tab.
  • Search for the YouTube Music app.
  • Open the app and sign in with the same Google Account linked to your Premium subscription.

Turn on Personal results for the Chromecast with Google TV:

  • Open the Google Home app.
  • Tap Settings, select Google Assistant, then tap Voice Match.
  • Find the Chromecast with Google TV and ensure the checkbox next to it is selected.
  • Go back to Google Assistant, then select Personal results.
  • Tap on the Chromecast with Google TV and turn on Personal results.

Reboot your Chromecast with Google TV:

  • Unplug the power cord from your device.
  • Leave it unplugged for one minute.
  • Plug the power cord back in.

Please let me know how it goes!

 

Best regards,

Virna