second hand chrome cast wont connect

[poppykidmanbrow]

i have factory reset the device, downloaded the google chrome app, and tried to connect while on the wifi that the device makes however the app still cant find the chrome cast. any suggestions? 

[gmelanymelissa]

Hi poppykidmanbrow,

Thanks for posting in the community. I understand you're having trouble connecting a second-hand Chromecast. Even after various troubleshooting steps, the app still can't find the device. I appreciate the effort you've put into this so far. Help is here!

To better understand the situation, I'd like to ask a few questions:

• What specific Chromecast device do you have? Here’s a helpful article about how to identify the model of your device.
• Could you describe the steps you took to perform the factory reset?
• Does the issue occur during setup or after it's complete?
• What is the status of the LED light on the device?
• How far is the Chromecast from your router?

Keep me posted.

Regards,

Melany

[poppykidmanbrow]

i have the 1st generation chrome cast the one that is just a hdmi stick. i held the button on the device until the screen said it was completing a factory reset. after the reset it says to set it up which i try and do through the google home app on my iphone and when it scans for devices it cant locate it and just asks me to scan again. the led light on the stick constantly flashes white. the chromecast is in the room above the wifi router.

[gmelanymelissa]

Hi there!

Thanks for the follow-up.

• Is Bluetooth enabled?
• Have you tried using a different device to set up the Chromecast?
• Is the "Local Network Access" option enabled? To check this, follow the steps below.
  1. Go to the phone's Settings.
  2. Tap Privacy > Local Network.
  3. You must enable "Local Network Access" for the Google Home app.

Keep me updated.

Regards,

Melany