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Setting option

Elii
Community Member

Thursday

Hi. 
the problem is that I can’t see setting options. When i click on settings the screen is black and automatically goes back to main screen.

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1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Sunday

Hi Elii,

 

Thanks for your post in the community. I understand you're encountering an issue where clicking on settings results in a black screen before automatically returning to the main screen. I'm here to help!

To better assist you with accurate information, I’d like to confirm the following:

  • Are you experiencing this issue in the Google Home app or the Nest app?
  • Is this issue tied to a specific Google Nest or third-party device? If so, could you please provide the exact model?
  • When did this behavior first begin?

Keep me posted.

 

Best regards,

Melany

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