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no Internet wifi connected

Brob55
Community Member

3 weeks ago

My chromecast gen 4 connects to wifi and states excellent but no internet, I have rest all, the tv itis connected to has wifi and internet working but no internet on CC. 

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1 REPLY 1

GabrielaG
Community Specialist
Community Specialist

3 weeks ago

Hi @Brob55,

 

Thanks for contacting the Google Nest Community. I'm sorry to hear your Chromecast Google TV Streamer (4K) is not working as expected, connecting to the WiFi but not showing an internet connection. I'm glad to help you resolve this.

To make sure I provide you with the most accurate and effective troubleshooting steps, I just need a little more information. Could you please answer the following questions for me? 

  • When did the issue start?
  • Did you recently change your WiFi network?
  • Have you done some troubleshooting steps?

If you have any additional details that might be helpful, feel free to share them with me. 

 

Regards,

Gabriela

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