Share Your Voice! Help Us Improve the Google Community Experience

[Stefanie]

Hi everyone,

We're reaching out from the Google User Experience Research team because your feedback is incredibly important as we work to enhance your community experience!

We're currently making improvements to Google’s online Communities to ensure they continue to be a valuable and supportive resource for you.

We're looking for active members of the Google Communities to participate in a user research study (June 23rd - June 30th). Your insights into what works well and what could be better in the community will directly inform these improvements.

What's involved? If selected, you'll participate in a 60-minute moderated online interview with a researcher. This is your chance to share your honest thoughts and help shape the future of these communities!

Who are we looking for? We're seeking individuals who have actively used the Google Fitbit or Google Nest Community forums to find support or troubleshoot issues. 

Ready to participate? Please click the link below to fill out a short screener survey. This will help determine your eligibility for the study. 

➡️[LINK TO SCREENER SURVEY] ⬅️

All your responses will be kept confidential, and your participation will directly contribute to making these communities even better for everyone.

Thank you for being such a valuable part of the Google Community!

Best regards,

The Google User Experience Research Team

[nfuller]

Sorry but are you taking the piss why don’t you just read how **bleep**ed off we are with you lot this site is just a insulting excuse of a support site have a look at the complete lack of replies how dare you act like your wanting to get feedback you have it your a complete shambles of a company who has ruined people’s devices with this update you know you have and yet three months later still nothing from you lot you don’t act i. Feedback your doing it as a PR  thing well I think you have set your course of being a defunked company wgich you deserve. 

so there’s your feedback now what you going to do about …. Let me guess not reply 

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[flybob]

That's nice that you're posting and pinning this a year in advance to give people a chance to become aware of it. This is emblematic of Google's overall commitment to clarity, usability, and relevance in support.

[juanperez99]

Thanks for sharing this opportunity! I’ve often turned to the community for help with my Nest devices and streaming apps, so I’ll definitely check out the screener survey. Excited to contribute to the improvements.

[nfuller]

I can only speak about the uk side but starting to improve the offering you give us vs USA we get very little system improvements for uk customers we still have no free Google streaming banners option like they do we have no live to guide that works please don’t mention that rubbish add on with a few uk to stations listed as that’s a complete load of rubbish. If your not going to give us the Google free channels service then at least get freeview or freely live channels listing incorporated into the system. Basically start being fair and giving stompers outside of the uk the same new services and updates as it’s a complete piss take if not then withdraw youselfs out of the markets outside of the USA. I don’t know who heads up Google tv streaming services in the uk but perhaps look at replacing them and their team or deal with the issue that causes this one focus on your precious USA market as we ave had enough now. Stop putting resource into USA improvements and move that resource and energy to bring up and make level the offering you give to countries outside of the USA then make your improvements programmes launch around the same time