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Skipping audio on Google TV streamer / Vizio TV

tdierks
Community Member

a week ago

I have a Vizio TV p65-c1 dating to 2017 and thought I'd get a better apps/streaming experience by buying a Google TV Streamer. However when I connect it, the audio cuts in and out unusably: see https://youtu.be/l8W3yQYHPuk. Note that the video doesn't stall when the audio drops out.

I have a Sonos soundbar connected but the same problem occurs on the TV's built-in speakers. I've tried messing with a lot of audio and video settings (surround modes, sync modes, game mode, etc.)

I do not have similar problems with other HDMI-connected devices (Switch, Blu-ray).

Any suggestions on how to diagnose or fix this?

I'm now remembering that I had the same problem when I tried to use a Chromecast a few years ago, but I didn't put any effort into debugging it then.

Thanks,

Tim

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1 REPLY 1

virnab
Community Specialist
Community Specialist

Thursday - last edited Thursday

Hi tdierks,

 

Thanks for posting in this community.

I understand that you are having a problem with the audio cutting in and out on your new Google TV Streamer (4K) when it is connected to your Vizio TV. I appreciate you letting me know the troubleshooting steps you have tried to resolve the inconvenience and the video that clearly shows what you’re experiencing, as this is very helpful. I would be happy to help you troubleshoot and diagnose the situation.

To get started, please provide some more information by answering these questions:

  • Has the streamer ever worked fine with your Vizio TV before?
  • What is the model of your Sonos soundbar?
  • Is your streamer firmware up to date? You can use this Google Help Center article as a reference: Updates to your Chromecast or Google TV Streamer.
  • Are you using the latest firmware version for your Vizio TV?
  • Is the streamer connected directly to the TV?
  • Are there other devices connected to the soundbar?
  • What kind of cables are you using (e.g., eARC or ARC, optical audio cable)?
  • What app are you using when the issue occurs? Does the issue happen only on this app or on other apps as well?
  • What content were you playing when the issue occurred?
  • How often does this issue happen? (e.g., every time you use the app, once a day, occasionally, etc.)
  • Is the Google TV Streamer connected through WiFi or Ethernet?
  • If you are using an Ethernet connection, are you using an HDMI-certified 2.1 cable to connect the streamer?

In the meantime, I recommend trying the following troubleshooting steps to resolve the audio cutting in and out on your new streamer:

  •  Check whether your TV or soundbar has an audio offset adjustment setting.

Even though you have already tried adjusting some settings, it's worth double-checking for a specific audio output setting. On your Vizio TV, go to the Audio settings menu and try setting this to Bit stream or Digital. You can also try turning off any Virtual Surround or DTS StudioSound settings that may be interfering with the signal.

  • Check Audio Settings on the Google TV Streamer

The most likely cause is an incompatibility with the audio format being sent from the streamer to the TV.

  1. On your TV screen, navigate to the right up corner and select your profile icon.
  2. Choose Settings.
  3. Then Select Display & Sound.
  4. Go to Advanced sound settings.
  5. Select the option Surround sound.
  6. Change the setting from Automatic to Manual.
  7. Then, manually select only the audio formats that are likely supported by your TV, such as Dolby Digital (DD) and Stereo (PCM). Uncheck options like Dolby Digital Plus (DD+) or Dolby Atmos.

This forces the streamer to send a more basic audio signal that the TV is more likely to handle without issues.

Please let me know how it goes.

 

Best regards,

Virna

 

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