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Streamer 4k remote freezing

garwol4130
Community Member

‎01-29-2025 12:34 AM

My Google streamer remote randomly freezes almost every day after long time of not using, usually in the morning. It is just not reacting to any button presses and only taking batteries out helps. Is there any way to fix it? Factory reset or something?

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1 REPLY 1

ByronP
Community Specialist
Community Specialist

‎02-01-2025 11:17 AM

Hi garwol4130,

 

Thank you for reaching out to the community. I'm sorry that you're experiencing troubles with your Google TV Streamer 4K remote, which doesn't respond to any button in the morning. I understand how frustrating this can be. I'm here to help.

Before I begin. I need to ask a few questions:

  • How long was the remote functional before it stopped working?

  • Can you describe what was happening to the streaming device and remote 5 minutes prior to the remote not working?

  • Are there any error messages from the streaming device when this situation occurred? If so, can you please take a picture of the error message?

  • What type of batteries did you use? Are the original batteries included in the box?

Please keep me posted. I look forward to your response.

 

Regards,

Byron

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