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Streamer flashes black on boot

Markedev0
Community Member

‎11-21-2024 04:46 PM

When turning on the first few minutes it will flash black then back to the menu and eventually settles.  This consistently happens on power on.

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Guarcax
Community Specialist
Community Specialist

‎11-25-2024 09:04 PM

Hi @Markedev0!

 

Thanks for posting in the community.

I’m sorry for the inconvenience that you are experiencing with your Google TV Streamer. I can see that when you turn on your device, after a couple of minutes it will reboot and take you to the main screen. After this it will work as expected, but the issue happens each time you start using the device. No worries, help is here.

 

To better assist you, I need some extra information. Here are a couple of questions for you:

  • When did the issue start?
  • What troubleshooting steps have you done so far?
  • Is the Google TV Streamer updated?
  • Have you tried factory resetting the device?

 

In the meantime, you can try some basic troubleshooting:

  • Unplug the streaming device from the power source.
  • Leave it unplugged for one minute.
  • Plug the device back in.

 

I’ll be waiting for your response.

 

Regards,

Daniel.

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