Streamer netflix error code tvq-pb-101 (5.2 15)

[oabesamis09]

I sometimes get this error when watching dolby vision/atmos shows. Pressing back and playing the show again fixes the issue but it does get annoying so I am looking at possible fixes. Anyone else experiencing this?

[tajennifer]

Hi oabesamis09,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Google Steamer that is showing you the error code tvq-pb-101 (5.2 15). I understand how frustrating it can be when things do not work as expected. But don't worry; help is here. In this case, you can try to solve the situation with these steps:

1. Restart your device: Turn off your device, wait 15-20 seconds, and then turn it back on.
2. Restart your home network: Turn off your modem and router, wait 30 seconds, and then turn them back on.
3. Check your internet connection: Make sure your connection is fast enough for Netflix. If you're using Wi-Fi, check if Netflix is blocked on the network.
4. Sign out and back in to Netflix: To the Netflix home screen, select Get Help, then Sign Out, and then Yes. Sign back in and try Netflix again.
5. Check your HDMI connection: Try using a different HDMI cable, or try connecting your device directly to your TV with an HDMI cable. 

Please let me know how that goes. I'll be waiting for your response.

Best regards,

Jenny