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Stuck in a loop on my smart TV google TV OS

Mostafa97
Community Member

so i just bought this smart google tv i set up just fine and i signed in but then later i was reminded this is a work google personal account and i didn't wanted it to be attached so while i was away i signed out the smart TV from my google account active sessions or devices settings but the only problem is NOW the TV still remembers the old account and says " you're signed in with your account *****@gmail.com and ONLY one option ( CONTINUE ) and a sweet note that says you can change it once the setup is complete ... so the tv doesn't recognize that the password was changed and the active session was removed and doesn't show option to re sign in again it just continue but once setup is complete it just goes back to the first page of setting up again because ( it can't actually sign in alone ) if only it would ask to resign in that would be great but it doesn't and now i'm stuck in a loop and most remote buttons aren't activated pre setting up so i can't go to setting  i can only go left and right and ok before setting up 
and i don't have a hardware reset button

1 REPLY 1

David_K
Diamond Product Expert
Diamond Product Expert

The quickest way to resolve will be to factory reset using the physical factory reset button:

  1. While the device is plugged into the TV and powered on, press and hold the button for 10-12 seconds on the back of the device. The LED should start to blink yellow. 
     

     

  2. When the LED light turns solid white, release the button, and the device should then reset.