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TV Streamer not detected by Samsung QN91BA TV HDMI

Wjencik
Community Member

‎01-09-2025 02:15 AM - edited ‎01-09-2025 02:16 AM

Hi i just bought Google TV streamer, so after plug it in to TV's HDMI port it's not recognised by TV as Google Streamer but it goes as unknown Device. Got replaced chromecast with it what previously worked just fine. Is there any workaround or what can be wrong with it. Already tried multiple ports,cables but still not recognised. I've got suspicious that remote TV doesnt work properly due to that as it skips randomly on both Streamer and TV so have to use TV remote and Google remote separately what is not convinient due to CEC available. In case of any further details to be provided just let me know.

Thanks

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Rusell
Community Specialist
Community Specialist

‎01-12-2025 03:40 PM

Hi Wjencik,

 

Thanks for posting in the community. I'm sorry to hear that your TV's HDMI port is not detecting the Chromecast as a Google Streamer. Instead, it's showing up as an 'Unknown Device.'" I'm happy to help you!

Therefore, we recommend you to take a look at this article: Troubleshoot Chromecast and Google TV Streamer connection - Streaming Help, Once we are done, we can move on to the next step.

Let me know how it goes.

 

Best regards,

Rusell.

 

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