cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

The Pluto TV app can't be found on one of my Chromecasts with Google TV (4K)

Go to answer
BarDri
Community Member

a week ago

I have one Chromecast with Google TV (HD) and two Chromecasts with Google TV (4K). The Pluto TV app is installed on two of these devices - I simply searched for it on the tab for Apps and there it was. However - on one of the Chromecasts with Google TV (4K) the Pluto TV app is nowhere to be found. I have tried searching for it on the tab for Apps and also using the Google Play Store on the device - and it's just not there. The search results show other apps. Does anyone know why the Pluto TV app doesn't appear? What can I do to make the app show itself?

 

The offending device has the same product code (GA01919-NO) and the same manufacturing date (06/2022) as the other such device. All three devices are on the same network - none of them use a VPN. All three devices have other apps installed (and the same exact apps to boot) - except for the Pluto TV app.

 

I'd be grateful for any assistance as I can't figure out what to do next. Please let me know if there is any more information you need.

0 Kudos
1 Recommended Answer

Go to answer
virnab
Community Specialist
Community Specialist

Wednesday

Hi BarDri,

 

Thank you for reaching out to our community! I understand that one of your Chromecast with Google TV (4K) devices is unable to locate the Pluto TV app, even though your other Chromecast with Google TV (4K) and (HD) devices have it installed without any issues. I appreciate you providing the devices’ specifications, confirming that all devices are on the same network, and sharing the troubleshooting steps you’ve already tried; this information is very helpful as we look for a solution. I’m happy to help you with this!

To help me investigate further, please answer the following questions:

  • Are all three Chromecast devices linked to the same Google Account?
  • Could you please double-check if all three devices are running the same Operating System version (to check this, go to the Chromecast TV screen, select “Settings,” then “System,” and tap “About”)?

While I wait for those details, please try these troubleshooting steps on the affected Chromecast:

Check for System Updates: 

  • Use your Chromecast remote to navigate to the Profile icon (or the Settings gear) in the top-right corner of the Google TV home screen.
  • Select Settings, then scroll down and select System.
  • Select About, which is usually the first option in the list.
  • Select System update; the device will then check for any available downloads.
  • If an update is available, follow the on-screen prompts to install it (the device will restart once the process is complete).

Clear Chromecast’s Cache:

  • Navigate using your remote to select your Profile icon (or the Settings gear) in the top-right corner of the home screen.
  • Select Settings, then scroll down and select System.
  • Select Storage.
  • Select Internal shared storage.
  • Scroll down to find Cached data and select it.
  • A prompt will appear asking if you want to "Clear cached data for all apps"; select OK to confirm.

Please try searching for the Pluto TV app one more time after completing those steps to see if the app is now available for installation. I look forward to hearing from you!

 

Best regards,

Virna

View Recommended Answer in original post

2 REPLIES 2

Go to answer
virnab
Community Specialist
Community Specialist

Wednesday

Hi BarDri,

 

Thank you for reaching out to our community! I understand that one of your Chromecast with Google TV (4K) devices is unable to locate the Pluto TV app, even though your other Chromecast with Google TV (4K) and (HD) devices have it installed without any issues. I appreciate you providing the devices’ specifications, confirming that all devices are on the same network, and sharing the troubleshooting steps you’ve already tried; this information is very helpful as we look for a solution. I’m happy to help you with this!

To help me investigate further, please answer the following questions:

  • Are all three Chromecast devices linked to the same Google Account?
  • Could you please double-check if all three devices are running the same Operating System version (to check this, go to the Chromecast TV screen, select “Settings,” then “System,” and tap “About”)?

While I wait for those details, please try these troubleshooting steps on the affected Chromecast:

Check for System Updates: 

  • Use your Chromecast remote to navigate to the Profile icon (or the Settings gear) in the top-right corner of the Google TV home screen.
  • Select Settings, then scroll down and select System.
  • Select About, which is usually the first option in the list.
  • Select System update; the device will then check for any available downloads.
  • If an update is available, follow the on-screen prompts to install it (the device will restart once the process is complete).

Clear Chromecast’s Cache:

  • Navigate using your remote to select your Profile icon (or the Settings gear) in the top-right corner of the home screen.
  • Select Settings, then scroll down and select System.
  • Select Storage.
  • Select Internal shared storage.
  • Scroll down to find Cached data and select it.
  • A prompt will appear asking if you want to "Clear cached data for all apps"; select OK to confirm.

Please try searching for the Pluto TV app one more time after completing those steps to see if the app is now available for installation. I look forward to hearing from you!

 

Best regards,

Virna

Go to answer
BarDri
Community Member
In response to virnab

yesterday - last edited yesterday

Hi virnab,

 

Thank you for your help! I can confirm that the issue with one of my Chromecast with Google TV (4K) devices previously being unable to find (in order to install) the Pluto TV app has now been resolved.

To answer your questions (in case this is of help to anyone in the future):

  • Are all three Chromecast devices linked to the same Google Account?

The two devices that can find the Pluto TV app are linked to the same profile, while the one that can't is linked to a different profile. How curious - both profiles have the same country and language settings.

  • Could you please double-check if all three devices are running the same Operating System version (to check this, go to the Chromecast TV screen, select “Settings,” then “System,” and tap “About”)?

I checked if all three devices are running the same Operating System version and can confirm that this was so - all three devices were running Android TV OS version 14, with Android TV OS security patch level dated October 1, 2025. The two 4K devices also matched in regards to Kernel version and Android TV OS build (with the HD device differing here).

Here are the troubleshooting steps I took:

All three devices were up-to-date in regards to System Updates and no such update could be performed.

I also checked if the problem could be storage issues, but all three of my devices have plenty of storage left and so I decided to hold off on clearing the Chromecast's Cache until I had tried to add the same profile that the other two devices are linked to to the device that couldn't find the Pluto TV app.

Once I added the same profile that was linked to the other devices I could find and install the Pluto TV app (I searched using the profile that the other two devices are linked to). I then deleted that profile, and can confirm that the Pluto TV app remained on the device under the profile that was first linked to the device.

Thank you very much for you help! I am wondering though why the same apps don't appear for all accounts that are in the same country and have the same language settings. What settings for the accounts could have been the cause of this issue?

 

Best regards,

Barbara

0 Kudos