USB-C Hub still doesn't work

[sabledrakon]

So I posted this about 2 months ago in hopes of actually getting some form of help or resolution. https://www.googlenestcommunity.com/t5/Streaming/Power-Issues/td-p/693278 And it's been absolute radio silence since. I'd like to be able to use my hard drive with my Chromecast again.

[DeboraJ]

Hi @sabledrakon, 

Thanks for posting! I understand that the main issue began with a power issue on your Chromecast 4K after the Android 14 update. I appreciate you sharing the original post! Let me take it from here.

Before we proceed, I need to gather some information to better understand the situation:

• Could you please provide the approximate date or month when your Chromecast last attempted to update and became stuck?
• What is the make and model of your modem? Also, could you please check if your Wi-Fi router matches any of the models listed in this help article? If it does, please follow the troubleshooting steps outlined in that article.
• Could you please describe the troubleshooting steps you have already tried?
• What version of the Google Home app are you currently using?
• What is the current firmware version of your Chromecast?

I'll gladly assist you once you answer those questions. 

Best regards, 

Debora

[sabledrakon]

What does my home wifi have to do with this situation? At all? I think you might want to go back over the original 2-month old thread and take a harder look at the data there. Because this isn't a Wifi issue. This is strictly a power issue, and for some reason my Chromecast after the Android 14 update refuses to power up. Even using 30w and 40w power supplies. And I know that this is a software issue because the hardware and cable stack worked flawlessly BEFORE the Android 14 update.

[DeboraJ]

Hi @sabledrakon

My apologies for the misunderstanding; I truly appreciate your patience. To help me find the best resolution, could you please provide:

• The device model
• The serial number of the device.

I'll be ready to proceed once I have this information.

Best regards,

Debora

[tsoltan]

Same for me with other issue - they just not responding
https://www.googlenestcommunity.com/t5/Streaming/DV-issues-on-google-tv-with-chromecast-4k-after-atv...

[Sofia_Kapinoss]

When will Google release a patch to fix the bugs? It's been a long time.

[sabledrakon]

No idea. I'm getting to the point of wondering if Kodi is on FireTV and if I can hook up a hard drive to it.