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Virtual remote

DavidBenitezSV
Community Member

‎03-21-2026 06:19 PM

  • Hi! Greetings for everyone! Excuse me y’all because I don’t speak english, if you could bring me some link from multilanguage realize it please. The next most annoying bug is about Google Home App. I did everything the possible to reset factory settings in every App, e.g. Google TV, Android Remote Control and the Chromecast with Google TV. I uninstalled doggone apps, cleared cache and data, and reinstalled all apps. The message shows “Full remote control unavailable. Make sure your streaming device has the latest software.” that means that cannot be use the virtual remote control such as adjusting volume, play or pause streaming neither add device in a row. I have the latest version of Google Home, None of the devices such as TV or dongle cannot be use the virtual remote control.
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DeboraJ
Community Specialist
Community Specialist

‎03-25-2026 09:28 PM - edited ‎03-29-2026 11:10 AM

Hi @DavidBenitezSV,

 

Thanks for reaching out to the community! I’m sorry to hear that you have been experiencing some inconveniences with the connection between your Google Home app and your virtual remote because you are receiving an error saying: Full remote control unavailable. Make sure your streaming device has the latest software. I understand this situation can be frustrating, and I appreciate you taking the time to perform troubleshooting steps such as factory resetting your devices. Let me help you with this!

Regarding your request for support in other languages, please note that our support channels including phone, social media, and this community are currently only available in English. However, we are more than happy to continue assisting you here!

To provide you with the most accurate solution, could you please share the following information:

  • As you mention that you have a Chromecast with Google TV, are you trying to set up the control remote that comes with it or are you using a third party company? 
  • The error message that you’re getting is from the Google Home app. Google TV or from the Chromecast device?

Once you provide this information, I will be more than happy to assist you!

 

Best regards,

Debora

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