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Problemas de youtube

Camilla0101
Community Member

‎03-21-2026 11:17 AM

Cuando estoy  en youtube  y me salgo de youtube o se pone el protector de pantalla  se queda en negro y no carga  a menos se  meta uno en configuración  y busque  la app y fuerce  la detección  solo así se vuelve abrir correctamente 

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EduardoN
Community Specialist
Community Specialist

‎03-24-2026 04:41 PM - edited ‎03-30-2026 08:02 AM

Hi @Camilla0101,

 

Thank you very much for contacting our community! I understand what you have been experiencing. When you are on YouTube and you exit the app or the screensaver activates, the screen goes black and nothing loads unless you force a restart. I also appreciate the time you took to troubleshoot your device. Don't worry—I am here to help you!

I'd like to ask a few questions to ensure I provide the most relevant troubleshooting steps:

  • When did the issue start?
  • Is there any LED light on the Chromecast? If yes, what’s the color of the LED light?
  • Is the TV tuned to the same HDMI input where the Chromecast is plugged in?
  • Is the Chromecast plugged correctly into the TV and power source?
  • What TV brand do you primarily use with your device (e.g. Sony, LG, Samsung, TCL)?
  • What is the model number of your TV (e.g. Sony KDL40W600B, LG OLED65C7P)?

Please feel free to share any additional details you think might be relevant.

 

Best regards,
Eduardo

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