Volume and mute buttons not working on Google remote

[Lar505]

Volume and mute buttons stopped working on remote. Tried all the troubleshooting suggestions, nothing. Bought a replacement remote and took chrome cast back to factory settings and paired new remote. Mute and volume don’t work on new remote, help!

[Aadya]

Hi 

[Aadya]

Aadya is here 

[Lar505]

I’m sorry, I had to attend to my grandson. Are you still here?

[virnab]

Hi Lar505,

Thank you for reaching out to our community.
 

I am sorry to hear that the volume and mute buttons stopped working on your previous remote, and now that you have a new one, the inconvenience persists, even after performing a factory reset to your Chromecast device. I am more than happy to assist you with this matter.

To help me troubleshoot the issue, please let me know the following:

What model of Chromecast are you using? (If you don't know, please specify the color.)

What is the status of the LED light that you can see on the remote control?

Have you tried performing a factory reset on the remote control?

I'm here to help you resolve this inconvenience as quickly as possible. Thank you for your patience and cooperation.

Best regards,

Virna

[Lar505]

Hi virnab, I apologize if I’ve already sent a reply. I thought I did but I don’t see it. I have a white Chromecast, I did do a factory reset on the remote and it lit up with a white light. But just when using the remote nothing lights up. I can get the volume to work when I change it to “ Chromecast” in the remote button - volume settings but I prefer to have it use the TV volume.

[virnab]

Hi Lar505,

Thank you for your kind reply.

I'm sorry to hear that a factory reset didn't restore the functionality of the volume and mute buttons on your remote control. Thank you for your patience and detailed information. It will help me assist you better.

My team would like to gather more details about this situation. Please take a moment to fill out this form, Be sure to include the community thread and the user name. We'll provide tailored assistance via email.

Let me know when you're finished. Your confirmation is crucial to ensuring that I can follow up on your case effectively.

Best regards,

Virna