Volume bar stuck on screen

[JEG7442]

Hello, 

The volume bar on my chromecast with Google tv HD is permanently on the screen. I've tried re installing it, I've tried re setting it, I've plugged it into a different hdmi port and I took it home to plug into a different tv - nothing has worked. 

[luciaaa]

Hi, @JEG7442,

Thank you so much for posting in the community. I'm sorry to hear that the volume bar on your TV isn't responding. Let's troubleshoot this together and find a solution.

To provide you with the best assistance, I’d like to know:
 

• What is your Chromecast model?

Also, here are some troubleshooting steps you can follow in the meantime:

• Reboot your Chromecast device.
• If the volume bar is still frozen, try performing a factory reset  and pairing your Chromecast device again.

Let me know how it goes.

Best regards,

Ana.