When clicking on Google TV Buy Episodes button from Show page, Chromecast goes to black screen

[glitch2500]

I have purchased Google TV shows that I can't seem to watch very well on my Google Chromecast with Google TV.  Something changed in the firmware or something.

When I go to my "Library" on the Chromecast with Google TV, it shows the Show I'm trying to load.  When I click on it, I get an error that said something like 'unknown error' and then was brought to the page for the show I have purchased, but it says there are '0 episodes in your library'  If I go to my Library on my computer, I see the episodes there.

The Google TV app does not appear in my App list.  There does not seem to be a way to add it to the list.

If I go to the Apps menu and search for Google TV, I get an icon. "Google Play Movies & TV".  I am able to Open it and it appears to be installed.  When I open it, I can get to my episodes and play them.  However if I back out of the app, I have no way to load the app again except by searching for it in the App search option.

I have:

-  Rebooted my Chromecast several times.

- Factory reset my Chromecast

- Verified that my Chromecast with Google TV is up to date.

Nothing has changed.

Something seems fundamentally broken.

This Chromecast with Google TV is running STTE.230319.008.R1

Thanks for any thoughts.

Marcos

[Kimy]

Hi Marcos,

Thanks for posting and for being a step ahead of us. Kindly launch the YouTube app from your Chromecast with Google TV, then go to the library and check if your purchases are there. Try to play it from there. Let us know how it goes.

Thanks,

Kimy

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[glitch2500]

Thank you. I think I'm good for now for this question.  I'm having other performance issues with the device, but I'll submit a different question for that.

Thank you!

[Kimy]

Hi Marcos,

That’s awesome! I’ll mark this as complete now and close this thread after 24 hours. Feel free to create a new one for your other concerns.

Cheers,

Kimy