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Wifi keeps disconnectig. When to expect update?

marvinGG
Community Member

Hi guys,

My Google TV with Chromecast 4K stopt again working. I have to factory reset it again to let it work.

When can we expect a update that will resolve this issue?

Thanks.

Best,

Marvin

 

5 REPLIES 5

Ashepherdson
Platinum Product Expert
Platinum Product Expert

What exactly is happening , stops working dosnt give any details.  Is the Wi-Fi stopping , is it freezing , etc ? 

Hi Ashepherdson,

I only use my Google TV in when I travel. I always use my Pixel 9 as a hotspot.

 

The last 3 days I didnt had issues with my Google TV. Suddenly the wifi keeps disconnecting, It says no internet connection. Or it connects and disconnect directly. Sometimes I have a connection for max 2 minutes. I did adjust all settings on my Pixel 9 like only 2,4 ghz etc.  I also cannot connect to other hotspots or the SSID from the hotel. I also deleted the network and rebooted the devices.

 

I had the same issue before. The only thing could do is to factory reset the device. 

Best,

Marvin

marvinGG
Community Member

Hi guys,

I have disconnected my Google TV from the power for the whole night. Issues seems to be solved again. But its to unreliable!

 

Best,

Marvin

marvinGG
Community Member

And its back again. Unable to connect to any wifi again. 

 

Power disconnected but still same. I hope a night without power will fix this again.

 

Are there any updates when this will be solved by Google? 

Ashepherdson
Platinum Product Expert
Platinum Product Expert

This is not a widespread issue , this is an issue with your setup.   

You said you are using your phone as a hotspot , that's not the ideal way to do this ,but I get that it's been working.  When was the last time you rebooted your phone?  You said you can't connect to the hotel , is this because the Chromecast cannot see the network , or due to the network of the hotel itself?