cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help
Replies are disabled for this topic. Start a new one or visit our Help Center.

Wifi repeater/extender to Chromecast Issue

Alice3
Community Member

‎10-15-2024 09:34 PM

Hello Team, 

 

My household a has just gotten a TP-Link Deco. This works for all of our devices apart from our Chromecast (Gen-3)

The Deco is within the same room as the Chromecast and it works with our google nest.

 

I have tried setting it up and it says 'could not communicate with your Chromecast on my android device'. On the TV screen it says "connecting to 'network'".

 

I've tried switching back to the main router to check that the Chromecast but now it won't work for ether of them. I can connect the Chromecast to my mobile data but that's not sustainable. 

 

All lights on the Deco are solid green and the Chromecast was working fine until two weeks ago. 

0 Kudos
Reply
1 REPLY 1

Guarcax
Community Specialist
Community Specialist

‎10-18-2024 11:45 PM

Hi there!

 

Thanks for posting in the community.
I’m sorry for the inconveniences that you’ve been experiencing with your Chromecast 3rd generation when trying to connect it to your TP-Link Deco. I understand that when you are trying to connect it using your phone, you receive an error that says “Could not communicate with your Chromecast,” and in your TV it always appears like connecting to network, and you cannot even connect it to the previous WiFi device where it was connected before. No worries, help is here.

 

In order to provide you with the correct information, I need some extra information. Here are some questions for you:

  • Do you have the latest version of the Google Home app?
  • What troubleshooting steps have you taken?
  • Have you tried to factory reset your Chromecast?

 

In the meantime, I will suggest you factory reset your Chromecast following the next steps:

  1. While the Chromecast is plugged into the TV and powered, hold down the button on the side of the Chromecast.
  2. The LED should begin to blink orange. When the LED light turns solid white, release the button, and the Chromecast should then restart.
  3. Reboot your WiFi network and try to connect again to the Chromecast.

 

You can check the next article to reboot your device: How to factory reset your Chromecast or Google TV Streamer. 

Tell me how it goes.

 

Regards,

 

Daniel.

0 Kudos
Reply