Hi JRJII,
Thanks for reaching out to the Community. I'm sorry that your Chromecast is not connecting and the cast feature does not work. I’d be happy to help you. Let’s check it out.
Before we get started with further troubleshooting, let me ask you some questions:
- What Chromecast model do you have?
- Did you receive any errors?
- Have you followed any troubleshooting steps in your device or app?
There can be a few reasons why your Chromecast isn't working on your TV. Let's see some basic troubleshooting steps:
Basic Checks:
- Power and Connection:
- Ensure both your Chromecast and TV are powered on and securely plugged in.
- Verify the Chromecast is connected to the correct HDMI port on your TV.
- Input Source:
- Make sure your TV's input source is set to the HDMI port where the Chromecast is connected. Most TVs have an "Input" or "Source" button to cycle through different inputs.
Casting Issues:
- Casting Device:
- Confirm you're casting from a device compatible with Chromecast. This includes smartphones, tablets, laptops, and computers with Chrome browser.
- Wi-Fi Connection:
- Both your Chromecast and casting device need to be connected to the same Wi-Fi network.
- Check if your Wi-Fi signal is strong enough. Try moving the Chromecast closer to your Wi-Fi router for a better connection.
Troubleshooting Steps:
- Restart Devices:
- A simple restart can sometimes resolve temporary glitches.
- Unplug your Chromecast and TV from the power source for 30 seconds, then plug them back in and wait for them to boot up completely.
- Update Apps:
- Ensure you have the latest versions of the Google Home app (for managing Chromecast) and the app you're casting from (e.g., YouTube, Netflix) on your casting device. Updates often include bug fixes and performance improvements.
In case it helps, you can also follow this good article to Troubleshoot Chromecast connection or Reboot your Chromecast device.
Let me know how it goes.
Best regards,
Mario
