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Youtube showing error "this item is not available in your country"

Ashik_Tanjil
Community Member

I recently bought Chromecast and plugged with android TV. But when I tried to use YouTube it doesn't installed and showing an error massage as follows " This item is not available in your country". On the other hand other apps like Netflix is working properly. What is the solution?  WhatsApp Image 2023-07-17 at 11.04.42.jpg

5 REPLIES 5

Juni
Community Specialist
Community Specialist

Hi Ashik_Tanjil,

 

Thanks for reaching out. A few questions: what Chromecast device are we working on? What country are you contacting us from? Also, is the country updated on your Google Play account? 

 

I look forward to your response.

 

Regards,

Juni

Ashik_Tanjil
Community Member

Hello Juni., 

Thanks for your kind response. The device is "Chromecast with Google TV (4K)" and trying to connect from Cambodia.  Moreover, I do not confirm the country update on the google play account. Could you please guide me to check the update? 

Kimy
Community Specialist
Community Specialist

Hi Ashik_Tanjil,

 

Thanks for the reply. You can change the country of your Google Play Store in settings from an Android device or from the Chrome browser by visiting https://goo.gle/3aFSuU8 and signing in with your account. Apply the changes to the settings. Let us know if you have questions.

 

Thanks,

Kimy

Princesss
Community Specialist
Community Specialist

Hello there,

 

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

Kimy
Community Specialist
Community Specialist

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy