black screen sound only while casting directly from phone

[William_Su1218]

I'm using a Sony BRAVIA 4K UR3 and have a problem while trying to cast from my phone using google cast built-in. If I tried casting from google album directly from phone, the screen turned dark but sound is normal .It works normaly when I tried casting from PC or apps.

PS. I'm not quite sure the labels are right, sorry about that.

[nerys]

Hi William_Su1218,

Thanks for posting in the community!

I'm so sorry to hear that you can only see a black screen while you cast directly from your phone. No worries; I'm here to help! Just to get started, I'd like to confirm some information with you that will help me understand this situation better. Could you please help me answer the next questions?

• Are you referring to Google Photos when you mention Google albums?
• Are you receiving any error messages?
• Have you attempted to uninstall and reinstall the app?

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.

[William_Su1218]

•Yes, sorry for the misspelling 

•No, just black screen.

•No, it's built-in application. I don't think I can uninstall it. 

[nerys]

Hi William_Su1218,

Thanks for answering my questions!

Since casting works fine from your PC or apps, let's troubleshoot the Google Photos app itself. Please follow the next steps:

• Check for updates. Make sure your Google Photos app is up-to-date.
• Uninstall and reinstall: Try uninstalling and reinstalling the app on your phone.
• Try a different device: Attempt to cast from Google Photos using a different device.

I hope this helps! If you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.

[RESteve]

I have the same problem with Sony KD48-A9 and Samsung S24plus for about a month. Black screen and only audio when I cast my phone screen to TV. 

[nerys]

Hi RESteve,

Thanks for posting in the community!

I’m so sorry to hear that you are seeing a black screen with only audio when trying to cast from your phone to your Sony TV. Don’t worry; here’s help! Can you please help me answer the next questions?

• Are you receiving any error messages?
• Does this occur with specific apps or all apps?
• Does your Sony TV have a built-in Chromecast, or are you using a separate Chromecast dongle?
• Have you tried casting from a different device (tablet, laptop, or phone)?

Knowing this information will help me understand this situation better.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further! 

Best regards,

Nery.

[jrscheb]

Was a resolution found for this issue? I'm having the same problem to my Sony Bravia. I have tired multiple phones, Android and Apple, tried updating TV again, updating phone, uninstalling and reinstalling apps, nothing has worked. Any updates would be great!

[Iceicebabygirlx]

I need help too. So frustrating. I've tried it all. 

[RESteve]

Sorry no positive news! Sony should fix this!

[jrscheb]

Mine was working fine for years, then recently just stopped. I don't get it. 

[meeeeruri]

Mine as well, working fine for years, suddenly has issue since few weeks ago. other monitor, tv, with either Android phone, iphone all working fine, only has issue with Sony Xperia tv series

[nerys]

Hi everyone,

Thanks for your comments on this thread!

I'm so sorry to hear that you all are experiencing the black screen with only sound situations. Let's work on this together! First, I just want to clarify some details with you. Can you please help me answer the next questions?

• Do you have a Chromecast dongle, or is Chromecast built-in to your TV?
• If your TV has Chromecast built-in, please specify the TV model. If you have a Chromecast dongle, please specify the model.
• Does this issue occur only with Google Photos, or are there other apps experiencing the same problem?
• What device (phone, tablet, laptop) are you using to cast? Please share the exact model and firmware version.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[jrscheb]

Hello, I want to preface this information with the fact that I have tried multiple phones, S24 running One UI 6.1 and Android 14, S24+ running One UI 6.1 and Android 14, S21, and even tried iPhone airplay as well, all with the same results of a black screen. This happens using any application that can cast, to include Google photos, Internet, and screen cast. My TV does not have a dongle, it's built in to the TV. I have a Sony Bravia 65 inch, model Bravia 4k UR2, with Android version 10, kernel version 4.19.75. 

[Line_Eng]

Im also having issues on this. All other apps works fine to stream with chromecast without any issues. I have a Philips 55PUS8204/12 TPM191E TV with integrated chromecast. I have rebooted / unplugged wifi router / tv / everything connected to it. TV is reset and updated. I also have reset my iphone and ipad and uninstalled / installed google photos app, also logged out / in again to google account and still black screen with just sound. 

[jrscheb]

Hello @nerys , any updates? 

[RESteve]

Yes, now with the last update my Sony KD-48A9 works fine!

[Iceicebabygirlx]

Update to the TV or the phone

[nerys]

Hi everyone,

Thanks for your continued comments on this thread!

I understand you're still experiencing some challenges. We're actively working on this and gathering more information to find a solution. I'll provide an update as soon as I have more information.

In the meantime, if you have more questions for me, feel free to reply to this post. I'll be happy to assist further!

Best regards,

Nery.

[Snabel]

Exactly the same problem on my philips tv as Line_Eng stated above.

Please fix this!