hi chhromecast reset by holding in side buttin doesnt work. I can do using home app

[John41]

Hi my chromecast wont factory reset with the sude button. Its orange. i press it in it goes solid white.  no flashing stage. Is not reset.  U can't  do it via home app as original wifi network i set it up on no linger exists. new isp/modem.

[John41]

Error msg is "This device was previously set up by a different user. Please factory reset the device"

[Alex_S]

Hi John41,
 

We appreciate all your efforts. Our team would like to take a look at this. Kindly fill out this form and let us know once you're done.

Regards,
Alex

[John41]

Hi Sorry, It actually does work. It was me not doing it properly. 😳

[Kimy]

Hi there,

Thanks for your help here, @Alex_S.

We appreciate you keeping us in the loop, @John41. I’m glad that you finally sorted this out. Feel free to create a new thread if you have questions or concerns in the future.

Cheers,

Kimy