Hi annaelle,
Thanks for reaching out here in the community! I'm sorry to hear that your remote control on your Chromecast isn't working as expected despite you replacing the batteries. I'd be happy to help!
To better assist you, I'd like to ask the following:
- What is the specific model and generation of your Chromecast? Here’s a helpful article about how to identify the model of your device.
- How long was the remote functional before it stopped working?
- What type of batteries did you use? Are the original batteries included in the box?
- Are there any error messages from the streaming device when this inconvenience occurred? If so, can you please take a picture of the error message and share it in this thread?
- Can you describe what was happening to the streaming device and remote 5 minutes prior to the remote not working?
In the meantime, I'd suggest the following steps:
- Try removing the Voice Remote batteries for at least 10 seconds, and then while you reinsert a new set of 1.5 V AAA batteries, please check if the LED light blinks. Note: Replace both batteries. Don’t change only one of them.
Additionally, you can check out this article for more troubleshooting steps: Troubleshoot the Chromecast or Google TV Voice Remote.
Please keep me posted.
Best regards,
Jenniffer
