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thread border router channel google tv streamer

stefanuyt
Community Member

‎10-09-2024 04:48 AM

I have Home assistant running with a matter server. I can change the channel of the open thread border router, and i did that.
As the google tv streamer has also a thread border router, I wanted to be sure, it uses the same channel. But, I can't find it, which also means, that i can't change it.... 
Any idea's ? Want to be sure, both border routers are in the same thread network....

regards,

 

stefan

 

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2 REPLIES 2

JillG
Diamond Product Expert
Diamond Product Expert

‎10-09-2024 07:51 AM

Hi @stefanuyt 

I am going to escalate your post over to our Community Specialist for some help on this. 

I don't believe you can change the channel but the Specialists should have better knowlege than I do.

Connect Thread smart devices with Google TV Streamer (4K) - Android - Streaming Help 

J

 

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luciaaa
Community Specialist
Community Specialist

‎10-09-2024 10:03 AM - edited ‎10-09-2024 10:17 AM

Hi, @stefanuyt,

 

Thank you for reaching out and sharing your concern about your Google TV's Thread border router. I'm happy to help.

 

Regarding your concern, the Google TV streamer can act as a thread border router with Google Home; also, your Google TV streamer can create a new thread network or join an existing one.

 

Please provide the following information: 

 

  • What is the make and model of your smart home device?
  • What is the make and model of your mobile device?
  • What WiFi router are you using? 
  • Are you receiving any error messages from the app? 
  • Is the Matter device paired with its native app?
  • Do you have other border routers in the same matter ecosystem?
  • If yes, is Google TV Streamer (4K) your primary Thread border router?
  • How many matter devices are on their Thread network?

 

Please try to follow these troubleshooting steps: 

 

  • Verify power: Ensure your Google TV streamer is powered on.
  • Check if the Google TV streamer and the phone used to set up Matter end devices are connected to the same network.
  • Thread is enabled.
  • Restart your Google TV streamer.
  • Make sure everything is updated on your TV.
  • You have the latest version of the smart home app and Google Home app. 
  • Set up the thread network.

 

For further information and troubleshooting steps, you can check out this article: Connect Thread smart devices with Google TV Streamer (4K). 

 

To learn more about how Thread works with Google Nest products, you can check this article: How Google products use Thread.

 

Additionally, @JillG, thank you so much for your help. 

 

Please let me know how it goes.

 

Best regards, 

Ana

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