youtube and Chromecast

[SteveKit]

I purchased 4 chromecast with Google TV. They came with extended free trials for youtube TV, but I did not say yes upon installation as I wanted to test all 4 TV's first. I am ready to try youtube TV but it now says trial is only 5 days. How do I retrieve the original offer?

[Jeran]

Hey there SteveKit,

I apologize for the late response, thank you for being patient! Were you able to get that free trial figured out? If not, I'd be happy to help out you out where I can.

In this case, I'd recommend that you reach out to YouTube TV Support, as they would be able to get this resolved.

I look forward to your response, and if you have any other questions or concerns for me, please let me know!

Best regards,
Jeran

[SteveKit]

I have not resolved the issue. Any help would be much appreciated. It's hard to make the change to streaming from cable without a reasonable trial.

[Jeran]

Hey there SteveKit,
 

In this scenario, you'll need to reach out to YouTube TV Support, as they would be the support team to help you with anything related to YouTube TV subscriptions and trials.

I hope this helps, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[Jeran]

Hey there SteveKit,

Do you have any more questions or need any additional help?

Thank you,
Jeran

[Jeran]

Hey there,

Just checking up on this thread again, do you have any more questions or need any additional help? 

Thank you,
Jeran

[SteveKit]

Thanks. It's all good. But I do have another question...

Is there a way to import or export the youtube tv channels into the live tv guide?

It seems goofy to need to run 2 separate guides

Thnaks

[Jeran]

Hey there SteveKit,

At the moment, I don't believe there is a way to do that. If you have the time, would you be able to submit feedback via Google TV requesting that functionality? Google takes all feedback seriously, and the more feedback they receive regarding a specific feature, the more likely they are to prioritize it.

I hope that helps, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[SteveKit]

Thanks Jeran

Actually, they do import automatically. It sometimes takes awhile for the guide to update. I found that sometimes you have to turn each app on individually under the individual app. It may import in a few minutes or even hours, but it does import.

[Jeran]

Hey there SteveKit,
 
Oh, wow! I wasn't aware that they imported like that, I'm sorry for spreading misinformation. I'll have to play around with Live TV a bit more. In that case, do you have any more questions that I can address, or find the answers for?

Best regards,
Jeran

[SteveKit]

It's all good. If anyone is interested....I also found that connection issues can be addressed by splitting the incoming modem into 2 bands. 5G and 2.4. Surprisingly, Google TV seems to be more stable when running on 2.4.

[Jeran]

Hey there SteveKit,

I'm just checking up on this thread again, do you have any more questions that we can address here on the forums?

Thank you,
Jeran

[SteveKit]

Thanks Jeran. I think I'm ok now. I find that I need to do a restart every couple days. Is that normal?

[Jeran]

Hey there SteveKit,

Hmm, that depends, do you restart because you are getting some kind of error? I find that restarting the Chromecast every so often is good to clear out the memory and close any background apps that may still be running.

Best regards,
Jeran

[SteveKit]

I restart every few days as toutube TV hangs occasionally. It could be my internet, maybe not.

For whatever reason, it works!

[Jeran]

Hey there SteveKit,

In that case, I would check out the steps in this article to optimize your connection. It may also help to clear out the cached app data on any affected apps. 
 

I hope this helps you out! If you have any other questions, please let me know.

Best regards,
Jeran

[Jeran]

Hey there SteveKit,

Not to bug you, but I'm checking up on this thread, is there anything else I can help with today?

Thank you,
Jeran

[SteveKit]

Thanks. Please close the thread

[Jeran]

Hiya SteveKit,

No problem at all! In that case, I'll go ahead and lock this thread. If you have any more questions in the future, feel free to create a new thread.

Have a good one!

Best regards,
Jeran