Burglary and Nest throttled to 3 hours of events only

[1Archetype]

I've been a nest customer like 10 years and have 2000 worth of cameras.  I set up two of my cameras in nest account that I pay for.  Business as usual.  And everything working fine recording fine...then I get kicked out of nest and my history throttled to 3 hours of events only..and forced to pay an additional $10 a month for Google Home...which has an inferior interface and makes it much harder to save and make clips.   While this happened...My bike which was chained up in front of my apartment was stolen.  And all the video which should have been recorded was throttled out.  

I have never seen Google be this poor.  This is disgusting.  Total Epic Fail.  Then I get a message...You can't access your nest cams on the web anymore...you need to migrate them to Google Home.  This is the ugliest nightmare of product management failure.  As well it seriously endangers the health and well being of people by them not providing clear upfront disclosures that you will be throttled and taxed for using the Nest app and might get killed or injured as your cameras wont be recording that.  

WTF is with this?

[MplsCustomer]

@1Archetype 

I'm puzzled by what's happening in your case.

We've had a Nest Aware Plus subscription (now called Google Home Premium Advanced), going to $200/year the next time the subscription renews. It covers all of our 1st gen and 2nd gen cameras and doorbells

We still use the Google Nest app to access all of our 1st gen cameras and doorbells, and can access them on the web as well (home.nest.com,). We access our 2nd gen cameras in the Google Home app and on the web (home.google.com).

[Guarcax]

Hi @1Archetype,

Thank you for posting in the community. I understand your concern regarding the recent changes to your Nest services, specifically the transition to the Google Home app and the resulting 3-hour event history limit on your cameras. I am sorry to hear about the theft of your bicycle and that the footage you needed was unavailable due to these service changes. I know how much frustration this causes, especially given your long-standing loyalty and the investment you’ve made in your security hardware.

I hear your concerns regarding the interface differences, the migration process, and the impact these updates have had on your experience. While I cannot personally reverse these platform-wide changes, your experience is important, and we want to ensure your voice is heard.

We are always looking for ways to improve, and your feedback is an important part of that process. Please feel free to share your thoughts through our Feedback form. Your input helps us understand how we can better meet your needs as we continue to develop new features.

In case you need more assistance I encourage you to directly contact our support team by filling our Contact Us page.

@MplsCustomer, thank you for your contribution.

Best regards,

Daniel