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Cant record stopped subsription

Meleo
Community Member

My both nest cameras won't record think 1st edition so stopped my subscription thought you could still get 24 hours record ?

1 REPLY 1

humbertogarcia
Community Specialist
Community Specialist

Hi Meleo,

 

Thank you for reaching out to the community! I’m sorry to hear that both your Nest Cameras have stopped recording. I understand how concerning it is to lose access to your 24-hour video history. I appreciate your loyalty to Google/Nest products, and I am here to help.

If your Nest Aware subscription has expired or changed, this would cause recording issues. I recommend reviewing your subscription status in the Google Home or Nest app. Additionally, please read this guide on 1st gen Nest Aware subscriptions ending to see if it applies to your camera generation.

If you have already checked this, please let me know, confirm your product type, and I can further assist you.

 

Regards,

Humberto