Nest Temp settings being Ignored

[Rugby8]

I have a nest device that I've had for about a year and I've loaded my own schedules into it and it's been great! Recently I decided to change some of the temperature settings and the thermostat is using the old settings still. I have checked a number of different ways of getting into the schedule and they all show my new settings however the thermostat does not recognize them for some reason. I have not tried uninstalling and reinstalling the software because I don't want to lose whatever background settings I have that may or may not be tracking my personal usage which I believe it does and I'm hoping not to have to do that.

HELP!

.....thanks!

[StephanieQ]

Hi @Rugby8, 

Thanks for reaching out to the community! I understand your Nest Thermostat is not following the temperature settings you recently created; although the device displays the new settings, it seems to be stuck using the old ones. I know how frustrating it is when the device doesn't behave as expected. I appreciate your efforts in checking the schedule in different ways; no worries, I'm here to help you look into this further.

To help me investigate, I’d like to ask some questions:

• What is your specific Nest Thermostat model? Here’s a helpful article on How to tell which Nest thermostat you have. 
• When exactly did you make these changes? (For example, was it within the last week or longer?)
• Besides checking your schedules, have you already taken any other troubleshooting steps? If so, could you please list them?
• Could you provide a screenshot showing your current schedules? You can find this in the Google Home or Nest app by selecting your thermostat and tapping Schedules. 

I look forward to your reply so I can assist you further.

Best regards, 

Stephanie